What's in a Name
The average person is more interested in this than in all the others on Earth put together
What is his or her own name?
Be a good listener. Encourage others to talk about themselves.
What is Principle 4?
Smile
What is Principle 2?
Don't criticize, condemn, or complain
What is Principle 1?
That person's name to that person
What is the sweetest and most important sound in any language?
Nothing else is so flattering, according to former Harvard president Charles W. Eliot
What is exclusive attention to the person who is speaking to you?
Become genuinely interested in other people
What is Principle 1?
Of these, "Arouse in the other person an eager want" is the third
What are Fundamental Techniques in Handling People?
The name of Andrew Carnegie's steel mill in Pittsburgh
What is "The Edgar Thompson Steel Works"
President Lincoln hadn't wanted advice, he had wanted this
What is a friendly, sympathetic listener to whom he could unburden himself?
A simple way to make a good first impression
What is to smile?
"My ability to arouse enthusiasm among my people," according to Charles Schwab
What is the greatest asset he possesses?
Franklin D Roosevelt knew that __________________ was by remembering names and making people feel important.
What is one of the simplest, most obvious, and most important ways of gaining good will?
What the angry customer did after Julian Detmer, of Detmer Woolen Company, let him "talk himself out" and took him to lunch.
What is placed a larger order than ever before?
Do this and you'll be welcome anywhere
What is to become genuinely interested in other people?
The one secret to success, according to Henry Ford
What is the ability to get the other person's point of view?
50 thousand, according to Jim
What is the number of people Jim Farley can call by their first names?
To be considered a good conversationalist, you must actually be this.
What is a good listener?
Of these, "Be a good listener" is the fourth.
What are Six Ways to Make People Like You?
Talk about what they want and show them how to get it, according to the author