The Way We Do Business
Name the Code Of Ethics
Obey the law, Take care of our members, Take care of our employees, Respect our suppliers, Reward our shareholders.
Name all parts of a SMART goal
Specific Measurable Achievable Results Orientated Time-Sensitive
What are the differences between empathy and sympathy?
Empathy: The ability to understand another person’s thoughts and feelings from their point of view, rather than your own.
Sympathy: Feeling sincere concern for someone who is experiencing something difficult or painful.
Name 3 characteristics of an effective team leader
Communication Integrity Empathy Decisiveness Leading by Example
Name every percent the Costco Citi Visa card earns on spend and name each category
5% gas at Costco, 4% gas at other gas stations or ev, 3% restaurant traveling, 2% at Costco, 1% everywhere else
Name the 6 rights of Merchandising in order
The Right Merchandise, The Right Place, The Right Time, The Right Quantity, The Right Condition, The Right Price
What percent of time should you spend with your low performance employees
80%
When Working With the Technical Style how should you communicate with them
Use a direct, diplomatic approach, Prepare your presentation thoroughly, Use tables, charts and reliable sources, Be organized, specific and precise.
Name all parts of GRIP
Goals roles information people
What is the newest flavor of ice cream in the food court
Costco Caramel Churro Sundae
What percent of merchandise does what percent of sales?
20 percent does 80 percent sales
A supervisor follows all roles and procedures in place
Leading by example
Taking time to listen closely to someone is a example of
Active listening
Name three people skills that lead to successful teams
Communication Collaboration Trust Adaptability Honesty
What is the average turnover % for a employee after 1 year?
9%
Name the four levels of competence
Unconsciously Incompetent, Consciously Incompetent, Consciously Competent, Unconsciously Competent
A member and employee are arguing and a supervisor steps in to resolve the conflict
Conflict management
Holding all employees responsible for their behavior is a example of
Accountability
What year did Costco Travel start
2000
How many croissants does the Bakery Commissary produce per day?
2 Million
A manager speaking to his supervisors about how he wants his department run is a example of what communication style?
Top Down
Name 4 parts of the communication process
Sender Message Receiver Feedback
A supervisor taking time to talk to a employee and show them the correct procedures is a example of
Constructive feedback
What year and city did the first Costco warehouse open
1983 Seattle