CFT
Who is the longest tenured member of the CFT?
Tim Heier
What does ECFT stand for?
Enterprise Complaint and Feedback Tool
What does eFIT stand for?
Enhance Feedback Intake Tool
Who is the longest serving CEO in State Farm's history?
Ed Rust Jr (1985-2015).
"Sorry, Tom. I didn't mean to call you a mom."
Gina
In what year was the CFT created?
2014
In what year did ECFT go live?
2017 (November)
In what year did eFIT go live?
2018 (August)
When State Farm terminated its banking operations in 2021, which company absorbed its customers?
US Bank
"I'm trying to eat responsibly, and you aren't helping. LOL"
Steven
How many employees (not including leaders) were on the inaugural CFT?
4 - Heather Oros, Jason Bryan, Jessica Billington, and Tim Heier
The ECFT platform was not originally designed for complaint and feedback tracking. What other current State Farm product/tool is most similar to ECFT's original designed use?
ServiceNow - ECFT has been "Frankenfarmed"* to be a complaint and feedback tool but was originally designed to be a trouble ticket application.
*Credit goes to Kevin Lewis for the creative wordplay.
What tool did eFIT replace?
FIT - Feedback Intake Tool
Jake from State Farm is currently played by Kevin Miles. Who was the original Jake?
Jake Stone
"I want to look like a dog but act like a cat."
Maddie
How many Supervisors (permanent and temporary) has the CFT had?
10
What tool did ECFT replace?
Enterprise Complaint Tool (ECT)
How many work queues does eFIT currently have (from which records can be pulled and worked)?
6 - FUY, FUN, Short Pay, Potential Fraud, MBA, and Compliments
In 1980, Norm Vincent came up with the name for the first agents' computer system, which he called ECHO. From what is the name ECHO derived?
The Greek goddess Ekho, who repeats everything she hears.
"Me singing the alphabet backwards would be something like jsndgkjgkbgkjnkrgkbjrg."
Pia
What team did the CFT replace?
The Virtual Quality Team (VQT).
On what system does ECFT operate?
BMC Remedy
eFIT is housed within the Notes tool. What are the three different names the Notes tool has had in recent years?
Lotus Notes
IBM Notes
HCL Notes
Which company purchased the original State Farm headquarters building, which was located in downtown Bloomington, IL?
Urban Equity Properties
"WFH - working from hammock."
Tim H