Time Capsule
What was our frontlines productivity measure before IPH?
What is 'Combined AIT & department AQT'
They both served their time on the PI helpdesk?
Who is Jenn & Phil
Jenn 2011 - 2015
Phil 2010 - 2011?
Whose favourite toy is a unicorn?
Who is Jaxie
Recently accepted a permanent position in WFM
Who is Abbie Hartland
Who is recently engaged?
Who is Menique Stumpo
When did we begin cross skilling CC specialists into AD?
Oct 2021
We trained 4 x AAMI, 3 x S&G and 1 x Apia Specialists to help cover Xmas shifts
What did the C&C stand for on the roadshow jars?
Courage & Confidence
Known as a hero of the Trojan war?
Who is Achilles
She fell asleep during Craig's induction presentation
Who is Mandy Heferen
When was the 'smoking' code last used in CWB?
7 May 2021 for 45 mins
What was our FTE in 2020?
113
App 18.51 - 25
Webchat 45.08 - 32.06
Social 11.2 - 11.53
Advisors 7 - 2.8
Was an Elevate Leader winner 2013, 2016 & 2018....
Who is Andi
We label him as 'rescued' but he prefers 'Lord'
Who is Bones
They headed off to T&T Automation Delivery
Who is Gavin Bee
True or False?
Nadine identified a Specialist who was sending over 300 messages / day to another Specialist that were NOT for work purposes
TRUE!
How much in OT & penalties was paid to AD&SM last half (July - Dec)
Whats is $100K
Was part of the start up / original e-business team & the very first person to learn Apia in this department
Who is Kitto
Not just a corn chip
Who is CeeCee?
Who were the 2 Advisors whose names started with "J"?
Jacob Lampe
Jess Lupis
Has a child named after a Transformer
Who is Katie
How many webchats did we handle in FY 20/21?
What is 303,845 webchats
BTW - App Calls 111,716
2022/23 July - Jan
219K chats
83K app calls
Total leadership team tenure?
What is 169 years!!
Who loves to read
Who is Kip
Can you name the complete AD&SM leadership team from 2020?
Who is:
Craig - Social
Max, Tim, Anthony, Menique, Famiza, Karissa - webchat
Aaron & Hailey - App
Greg - Advisors
Was fined for not buying a train ticket?
Clue #2 also takes their dogs to the dog park EVERY DAY
Who is Anthony