Client Requests
A supervisor calls CPS HR looking to develop the communication skills of their employees. BD would work with this CPS HR team to respond to this request.
What is Training?
This team member is the CA State Practice Leader and is responsible for generating new business and building client relationships to meet the revenue goals of the State Practice.
Who is Dave Rechs?
These two team members manage the branding and marketing of CPS HR through developing our website, managing our social/paid media presence, coordinating tradeshows/conferences attended by the BD team, creating new marketing materials, generating email/marketing campaigns, and gathering client testimonials/case studies.
Who is Alan Winscott and Marisa Diaz?
These two team members process requests for proposals and client inquiries, develop proposal content and templates, and collaborate with BD reps and other business units to write winning proposals for full and open RFPs.
Who are Amy Knight and Karina Mendez?
This team member helps with analyses, surveys, data mining, marketing segmentation, and tactical or strategic recommendations.
Who is Margie Hertneck?
An agency is creating 20 new job descriptions, but they are not sure what salaries to set for these new positions. BD would work with this CPS HR team to respond to this request.
What is Classification and Compensation?
These two team members are the BD Representatives for the CA Local/Emerging markets. Some of their strategic goals this year include reaching $3.15M in BD involved revenue, generating new clients, client retention, gathering market intel, attending conferences, and building partnerships.
Who are Tiffany Bose and Kevin Nicholson?
Increase brand relevance by positioning CPS HR as a “trusted advisor,” while highlighting CPS HR’s diverse portfolio of services and experience to differentiate from our competitors.
What is the marketing team's overall goal?
Enhance proposal content quality and boost our image by reinforcing CPS HR as a comprehensive HR services provider with the inclusion of enhanced visual graphics, ROI results, and benefits realized by clients from our provided services.
What is the proposal team's overall goal?
Enhance business growth by better understanding our target audience and their concerns and needs, enabling us to penetrate growth markets and retain clients.
What is Business Intelligence's overall goal?
An organization is looking for strategic guidance on addressing workplace inequities through a diversity, equity and inclusion program. BD would work with this CPS HR team to respond to this request.
What is the Organizational Strategy - DEI Team?
These three team members are the BD representatives for the Colorado and Texas markets. Some of their strategic goals this year include reaching $1.8M in BD involved revenue, generating new clients, client retention, gathering market intel, attending conferences, and building partnerships.
Who are Deanna Heyn, Stacey Heckler and Eliza De La Cruz? (Deanna/Eliza for Colorado, Stacey/Eliza for Texas)
Elevate CPS HR's brand to be viewed as the industry's trusted advisor, drive awareness of CPS HR's diverse portfolio and services, increase organic website traffic, and refresh CPS HR website to improve customer engagement.
What are the marketing team's strategic goals?
100% RFP compliance, 100% on time submittals, implement new proposal software, and enhance proposal content quality and boost our image.
What are the proposal team's strategic goals?
Business Intelligence sends this out to clients after project completion as part of the close-out process. (Hint: abbreviated word is CSAT)
What is a client satisfaction survey?
An agency is looking for help in filling vacant positions at the mid-management level. BD would work with this CPS HR team to respond to this request.
What is Talent Acquisition and HR Services (formerly Recruitment Solutions)?
Provide “high touch” client responsiveness and experiences in key markets that result in CPS HR being an agency’s trusted HR advisor while penetrating existing, emergent, and growth markets.
What is BD's overall goal?
The marketing team coordinates the registration and exhibitor details for the BD team when they attend these types of events. Some examples are CCI, CML, CSDA, CCCMA, ICMA, TMHRA, NPELRA, and PSHRA.
What are conferences and/or tradeshows?
These types of client requests can be sole source, limited competition or full and open.
What are proposals or opportunities?
This is the name of a popular AI tool that Business Intelligence is exploring and using to share information with CPS HR staff.
What is ChatGPT (OpenAI)?