BOH
Where should thermometers be placed?
Probe: Pickles, Grilled chicken, Cod
Flat: Both reach in coolers, fryer freezer, underneath buns and grill carts.
How do we handle online orders?
DD & Uber: Seal the bags properly, place on rack, make driver confirm.
Olo: Place on rack, and then call guest
When should we pip/ doc?
PIP: When it is a performance issue. Ex: Not reading back orders.
DOC: When it is a handbook violation. Ex: Attendance issue.
How many times a day do we do temperatures?
4
What are our core values and mission statement?
Practicing kindness
Delighting in every moment
Growing stronger together
Doing the right thing
We genuinely care, so that every guest who chooses Culver's leaves happy!
What should the dish washer and towel buckets temp at?
Dishwasher: 50-100PPM
Towel buckets: 150-400PPM
How do we handle a guest complaint?
Walk towards the guest, use the heart method, give the guest the pickle. Make the corrective action to fix the complaint. Offer a scoop of custard.
What is the flow of food?
Take 1-2 orders on register, flex to fryers, flex to buns, flex to grill, flex to set, lastly flex out to lobby and speak with guest.
What is the proper way to complete product rotation?
Check product date, change pan, add label
What is the heart method?
Hear
Empathize
Apologize
React
Thank
What is Middle's responsibilities?
Middle double checks over and ensures order accuracy and quality before sending out tickets. Flex to other stations to aid in pushing out orders. Communicates and ensure the rest of the kitchen team is communicating. Ensures all secondary task are being completed through the shift.
What do you do when a TM is clocking in?
Check over uniform, go over goals and expectations, inform of cleaning task, and ensure the time punch is correct.
What is the difference between a goal and expectation?
A goal is something you set (SMART) that can be achieve. An expectation is something that is expected of you in the job description.
What do we when we are missing or up money?
Recount ALL the registers, then REcount the safe, REcount the deposit. THEN notify Mary if cannot be found.
What percent should we spend with our guest?
70 percent