Tools of the Trade
The CRM tool we are soon replacing for Sales and Account Management.
What is HubSpot?
When an alert has a client specific term or phrase in the content of a post.
What is a Post Keyword?
Data we don't look at like peoples emails, end to end encrypted messages, direct messages or text messages.
What is individuals private data?
This is an alert that is relevant to safety and the community but does not require immediate follow up.
What is a Safety and Security Discussion Post?
It was at this school our founder and CEO was the Chief of Police.
The tool that Engineering uses to prioritize and track technical work and issues.
What is Jira?
When a client specific term or phrase was found in the authors bio.
What is Author Keyword?
Twitter, Facebook , Instagram, Youtube, Meetup, Wordpress, Vimeo, Tumblr, Flickr, Google+, 4chan, Disqus
What are the dozen social media platforms we scan?
Pdf, near real-time email, or a near real time text message.
How can you be notified on an alert?
This tool allows users to add their own unique keywords to the system.
What is Local+?
This is where you request vacation or look up a team member.
What is Bamboo?
When an author has their hometown in their bio.
What is Author Location?
Something we do not provide ourselves, relying on our clients current established policy.
What is our clients safety and security processes?
This propriety data science model buckets posts into three categories.
What is TomCat?
This section of the platform allows users to see analysis of how SSI is performing for their school.
What is Reports?
Name the new CRM tool that we will start using by the end of the year.
What is Salesforce?
When the author of the post follows a client affiliated social media account.
What is Author Network?
Tracking and looking at one specific individual or non-client affiliated group.
What is monitoring?
This algorithm identifies unique vs reposted content to reduce false positives.
What is the Novelty Algorithm
A fully responsive website allowed SSI to move to this platform medium.
What is Mobile?
This is our point of truth, where all information about our product, processes, and company lives.
What is Confluence.
When the author of a post has shared their exact location and this location is within the clients geo-fence.
What is Post Location?
Author Location, Post Keyword, Author Keyword and Author Network
What are the ways we can associate a post with a client beyond Geofence?
In a K12 district, this is the average percentage of posts that will classified as alerts requiring attention.
What is 0.03%
This man will help you set up your computer, phone and key fob.
Who is Greg Blunt