Misc.
The coin machine account number?
What is 120056002?
IT Phone Extention.
What is 2190?
How do you change a member's address on the DNA?
From the member’s Relationship Profile, select More > Address Change from the navigation bar.
entering one digit higher or lower than your security code is called?
Ambush Code
Loss Prevention's phone extension is 4984?
No, it's 4904
How many times should you count your money?
3 times
True or False. Non-members can use our drive-thru to do shared branch transactions?
False
What system do we use to submit a dispute?
Centrix
Fill in the blank:
When an amount on the slip is changed the member must initial and ___________________.
the employee must notate on the slip whether it was changed due to the members request or MIDFLORIDA's. (i.e. member error or teller error)
True or False: Checks that are not fraudulent states payment approved or approved on the memo line.
False.
A pink heart near the bicycle sticker in drive-thru.
What is the all clear signal sign?
We can process a check advance on an account as long as the amount is available.
False. Member's account has to be positive for 24hrs.
True or False: POA are able to do cash withdrawals.
False, cash withdrawal transactions are not permitted.
Call and ask if we are open on Sundays.
What is if the ALL-CLEAR signal has not been set when you arrive at the branch prior to the doors being unlocked for daily business.
______ is the manager of Loss Prevention.
Non-members can notarize forms with our credit union with no fee.
Non-Members may request notary services at any MIDFLORIDA Branch. Non-Members are not charged a fee for utilizing MIDFLORIDA’s notary services.
True or False: Nonmembers are allowed to do cash advance transactions.
False
Do you transfer cash between tellers and if so what steps are followed?
NO, you do not transfer funds between tellers
In what instances would you provide the member with the Fraud Poster?
Wires and suspicious large withdrawals
When processing a wire, what are ways we can prevent our members from being scammed or taken advantage of.
Hold friendly conversations (listen carefully to what the member's are saying)
Pay attention to red flags
take good notes to send with Wire Instructions to LP.
Ask a supervisor to assist you when you are not confident.
Name all of the teller managers and assistant teller managers in the East Region, by branch.
Auburndale - Candie
Bartow - Marcus
Haines City - Jenn & Ashlynn
Lake Wales - Shelby & Tiffany
North Winter Haven - Becks & Jessy
South Winter Haven - Jeanese
Spirit Lake - Erica & Pam
True or False: The minimum on a cash advance is $25.00?
False, it is $100.00
a report that U.S. financial institutions are required to file with FinCEN for each deposit, withdrawal, exchange of currency, or other payment or transfer, by, through, or to the financial institution that involves a transaction in currency/coin of more than $10,000.
CTR
List transactions you complete that are posted directly to a general ledger.
Atm Deposits, Coin and Balancing Coin, Fees and credit card cash advances.
Refer to Template