Communication Techniques
This type of listening involves concentrating, understanding, and responding to what is being said
Active listening
Consistently delivering on promises and commitments helps build this crucial element in supervisor-employee relationship
Trust
This type of bias involves making assumptions or quick judgments about people based on limited information
Stereotyping
This mindset focuses on development, both personally and for team members
Growth mindset
This technique involves summarizing or restating what the other person has said, in your own words
Paraphrasing
This quality involves being open and honest about thoughts, feelings, and actions
Transparency
The tendency to favor people who are similar to ourselves
Affinity bias
Viewing challenges as opportunities rather than obstacles is a characteristic of this mindset
Positive mindset
Asking these types of questions can encourage more detailed and thoughtful responses from team members
Open-ended questions
Sharing relevant information and keeping staff informed fosters this within a team
Reliability
Awareness of unconscious biases is the first step in reducing their impact
Implicit bias
Leaders who adopt this mindset are open to feedback and willing to adapt their approach
Adaptive mindset
Using cues such as nodding, eye contact, and facial expressions to show engagement is known as
Non-verbal communication
Showing genuine care and concern for team members helps build this
Rapport
Holding individuals accountable based on preconceived notions rather than their actual performance
Confirmation bias
This type of leadership mindset is emphasizes collaboration and collective success over individual achievements
Team-oriented mindset
This technique involves sharing your feelings and thoughts honestly while respecting others’ perspective
Assertive communication
This involves admitting mistakes and being open about shortcomings
Vulnerability
To counteract biases, leaders should practice this, involving deliberate and thoughtful consideration of different perspectives
Critical thinking
Leaders who possess this mindset prioritize ethical behavior and decision-making
Integrity-driven mindset