Client Service Standards
You should respond to all emails within...
48 hours.
Where do you record your approved vacation?
On the vacation tracker on sharepoint.
Is it approval from YESAB or YESAA?
YESAA - is the Act.
YESAB - is the board. We don't go to an Act for approval.
What social media facebook post has been viewed the most times in our history?
The avalanches on the South Klondike Highway past Carcross.
How many votes did Pauline Frost and Annie Blake receive?
78
When do we need to ensure the automatic replies are enabled in our emails?
If we are away from the office for more than two workdays.
How often should you update the project tracker?
At least once a week - more if there are big developments.
Should you use accronyms when writing in plain language?
Generally no.
If you do, make sure to define it first.
What community really cares about trees being cut down recently?
Riverdale
Which seats changed party? (Riding or Candidate)
Porter Creek Centre - Paolo Gallina + Yvonne Clarke
Vuntut Gwitchin - Pauline Frost + Annie Blake
Copperbelt North - Ted Addel + Currie Dixon
How often do we need to keep our clients informed with regular updates?
At least once every two weeks.
Follow YG standards when saving documents is it YYYY-MM-DD or DD--MM--YYYY or MM--DD--YY?
YYYY-MM-DD
Formal and informal names of YG
Formal: Government of Yukon
Informal: Yukon government.
Name three media requests we've gotten in the last month?
NEW ATIPP Act
Wildstone letter
South Klondike Avalanche Conditions
Covid-19 transition costs
Which seat changed candidates but not party?
Mayo-Tatchun
Whitehorse Centre
What should we do with our clients after major projects are finished?
Debrief!
Get feedback!
Produce a shared understanding of any lessons learned.
Do you need to go to CCL or CCPP for routine road closures?
No - routine administrative matters can usually proceed directly to cabinet?
Is our official territorial name "the Yukon?" Or just "Yukon?"
Yukon (no the).
When did the Dawson Ice bridge close this year?
Friday April 16.
Who had the strongest margin of victory?
Brad Cathers
You should always write your emails with a .........., ...................., and .............. tone.
What is the final step in any project on the part of the analyst?
Records managment!
Save the final signed copy. Remove draft versions.
Do you capitalize elder when referring to First Nations?
Yes. Elder.
What was at risk of closing at the Whitehorse Airport?
The Air Traffic Control Tower.
What was the closest riding (after Vuntut Gwitchin)?
Whitehorse West - Richard Mostyn - 22 votes.