HR Policies
True or false: an employee can take parental leave at any time during the calendar year in which their child is born.
False
Can answer either of the following:
What are the four levels of Managing Individual Underperformance (MIUP)?
What are the steps for Positive Discipline?
Coaching, verbal warning, written warning/PIP, termination
Oral reminder, written reminder, decision making leave, termination.
I have an employee who has performed exceptionally throughout the entire year and I would like to recognize them for all of their hard work. What is the maximum SRA I can award them?
8%
What is the phone number for the Shell Benefit Service Center?
1-800-30-SHELL
What does it mean if an employee has 70-point eligibility?
An employee must be at least 50 years of age and have at least 20 years of service.
What is the difference between the Employee Learning Account and the Retiree Learning Account? (Name at least 2 differences)
The Employee Learning Account is $2000 an employee can use at any time during their career with Shell to enhance their job skills, seek personal financial or estate planning, or balance their work and personal life.
The Retiree Learning Account is $1000 and available to Shell Retirees within their first year of their retirement. This account also covers hobbies or leisure activities.
Name two of Shell's coaching models.
SEED/BIC
Skill/Will
GROW
Shell Coaching Model
GAPS
I have an employee who is taking some time off to get married and has requested personal leave with pay. I would like to approve this request, but want to know the maximum number of days I can grant.
5 days
What are the 3 main paths that an employee can report an Ethics & Compliance concern?
An employee can raise an ethics and compliance concern by contacting their supervisor, HR, or the Global Helpline.
Give an example of when a LNN extension would be approved.
Dual career couple where lead partner on IBAS has clear end to assignment.
No role currently in Base country but view that one will be available in short term.
Inability to return to Base Country in short term due to personal safety or health.
Critical skills needed in Host country in short term.
Employees may be eligible for relocation if their move increases their commute by ____ miles.
50
How will goal setting be different in 2019?
Moving towards OUTPERFORM performance management system. Including more focused goals (5 business goals and 3 foundational goals)
For this question please give three examples of probing questions you would ask the manager:
I have an employee who joined my team last year and his performance has been slipping the past few months. I would like to put him on a PIP. Can you help me move forward with this?
Can you provide more detail on the specific underperformance?/What is the employee not delivering?
What steps have you taken so far to address the underperformance? Do you have any documentation?
What have you communicated to the employee? Is he aware that he is underperforming?
What does good look like in this role?
What support has he already been given?
What is the MedCert form?
Medical documentation required when an employee is on leave due to injury or illness and misses 4 or more consecutive days of work. This form is provided by FMLA management vender, REED Group.
What is intermittent FMLA leave?
After submitting a MedCert, intermittent care should be accommodated with non-consecutive periods off from work, and may include periods of an hour or more to several weeks.
Name three requirements for Educational Reimbursement
High Sustained Performance
Must be used for a degree applicable to their line of work
Line Manager Approval
Must complete courses with a grade of 'C' or higher
Must submit all documents within 60 days of course completion
Explain the SEED model.
Set the stage
Explain you view
Explore their view
Determine way forward
My employee is retiring and asking how many transition hours will be paid to him. What are transition hours?
Certain Shell employees in the US have a transition bank. Transition banks exist to account for the difference between previous company method and current company method of earning vacation.
What is the name of Shell's Immigration Vendor?
BAL
What is Fitness to Work?
Medical Examinations and Evaluations which are mandatory for employees who work jobs with a high risk of injuring themselves or others (e.g., remote/offshore workers and visitors, emergency responders, respirator users, crane operators, DOT drivers).
A retirement gift may not be ______ and cannot exceed ______.
Cash, one day's pay
How would you coach a manager to coach an employee with high skill and low will?
Excite. Employee needs to be engaged.
What is the payment amount for a Special Severance? What else does a Special Severance Include?
3 weeks of pay for every year of service (minimum of 12 weeks and maximum of 78 weeks)
A Special Severance also includes Outplacement Assistance and Shell will continue to pay the COBRA premium for up to 4 months.
What does EAP stand for and what types of resources does it offer?
EAP is the Employee Assistance Program. Employees can utilize a variety of free confidential services including counseling, legal, financial, and work/life services.
What is Equal Opportunity?
Policy to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications.