Applying Communication
most common example of a positive, happy, facial expression.
what is a smile
This prevents you from disclosing patient information over the telephone to unauthorized parties
What is HIPAA?
Which method of scheduling is designed to keep a continuous flow of patients coming through the office?
What is streaming?
belongs to the medical practice
What is the The patient's chart
Which organization offers the Registered Medical Assistant certification?
(AMT)
commonly considered a positive gesture.
what is a thumbs up
Patients can create their own electronic health records; communicate with their provider electronically, request lab results, referrals, and appointments by using this
What is patient portal?
When patients arrive at the office, the administrative medical assistant should:
What is explain all instructions thoroughly
hyphenated surnames and hyphenated firm names are indexed as one unit
What is when filing alphabetically
doing the right thing even if no one is around to witness it
what is integrity
standing this feet away during a personal conversation
what is 2
When conducting phone calls, on average, how long does it take a person to pick up on attitude from listening to the one of the persons voice?
What is 10 seconds?
This type of appointment is given to two or more patients
What is double booking?
the same as cleaning it out
What is purging
The ability to adjust
What is adaptable
most commonly used defense mechanism
what is repression
Patient records in a digital format are known as
What are electronic medical records
Scheduling patients for specific types of visits or procedures at specific times
What is clustering?
a designated individual who keeps track of which individuals have access to protected health information within a facility
What is the privacy officer
Putting yourself in another person’s shoes; think about what is best for the patient.
What is empathy
Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is:
What is Active listening
What does H stand for in the HEAT technique
What is hear them out?
Posting a _____________________ is one way to communicate not only the legal rights patients have while under the care of a practitioner or facility but also what rights they have ethically
What are the Patient's Bill of Rights
stand for details and drugs
What are the two D’s in CHEDDAR
Biases can interfere with having therapeutic communication encounters with patients. Which of the following is the first step in working on preventing a bias?
What is recognizing bias