CATEGORY 1
What is the main purpose of a Human Resource Continuous Improvement Policy?
A. To discipline employees
B. To reduce employee salaries
C. To systematically improve HR practices and workforce performance
D. To replace management
C. To systematically improve HR practices and workforce performance
Which tool is used to identify skills gaps among employees?
A. Exit interviews
B. Training Needs Analysis (TNA)
C. Financial audits
D. Marketing surveys
B. Training Needs Analysis (TNA)
How often should the HR Continuous Improvement Policy be formally reviewed?
A. Monthly
B. Every five years
C. Annually
D. Only when problems arise
C. Annually
Continuous improvement in HR mainly focuses on improving:
A. Office equipment only
B. People, processes, and performance
C. Marketing strategies
D. Financial reporting
B. People, processes, and performance
What is the first phase in implementing the HR Continuous Improvement Policy?
A. Execution
B. Review
C. Assessment
D. Documentation
C. Assessment
What legal consideration is critical in HR policy implementation?
A. Management preference
B. Labour law compliance
C. Employee seniority
D. Organizational tradition
B. Labour law compliance
Which workforce issue was identified as a key challenge at Faith Way Community Services Ltd.?
A. Excess staff
B. High staff turnover
C. Overfunding
D. Lack of clients
B. High staff turnover
Which of the following is an example of a monitoring tool used in HR?
A. Customer complaints
B. Staff turnover statistics
C. Sales targets
D. Advertising reach
B. Staff turnover statistics
Ethical HR practices require management to:
A. Share personal employee information
B. Treat employees fairly and confidentially
C. Favor senior staff only
D. Avoid documentation
B. Treat employees fairly and confidentially
Which of the following best describes the scope of the HR Continuous Improvement Policy?
A. Only senior management
B. Only HR staff
C. All employees and management
D. External stakeholders only
C. All employees and management
Why is documentation important in HR continuous improvement?
A. To increase paperwork
B. To ensure accountability and compliance
C. To delay decision-making
D. To reduce employee involvement
B. To ensure accountability and compliance
Which outcome is expected from effective policy implementation?
A. Increased absenteeism
B. Reduced employee engagement
C. Improved job clarity and morale
D. Higher conflict levels
C. Improved job clarity and morale
Which principle supports fairness and trust in HR practices?
A. Strict supervision
B. Transparency
C. Centralization
D. Profit maximization
B. Transparency
Which of the following supports leadership consistency?
A. Informal decision-making
B. Leadership competency frameworks
C. Employee gossip
D. Trial-and-error supervision
B. Leadership competency frameworks
Continuous improvement in HR ultimately supports:
A. Short-term cost cutting
B. Employee replacement
C. Organizational sustainability
D. Reduced accountability
C. Organizational sustainability