CVS Health History
Front-Store
Pharmacy
WD/People
Professional Standards
Asset Protection
Talent
HAWB
Leadership
100
Original name of CVS
What is Consumer Value Store
100
The acronym CFR stands for this...
What is Customer Focused Replenishment
100
The 3 components that fuel the myPatient Care scorecard and if done well, keep patients adherent to their health regiment
What is patient care at pick-up, Pharmacy team outreach, immunizations
100
Store Managers, DPCs, and DSPLs must sit in this type of supervisory organization
What is Position Managed
100
OPI Red Stores are defined by a score below this threshold
What is 65
100
The operational risk metric that measures the percentage of Accident Reports not closed out within the prior fiscal month
What is eCAR
100
This resource houses colleague skills, experience, interests, and goals to assist with internal career mobility
What is the Talent Profile
100
These six CVS Health behaviors accelerate our strategy by keeping the customer and colleague at heart
What are Heart At Work Behaviors
100
The meaning for the PMEL acronym
What is Pharmacy Manager Emerging Leader
200
The year CVS was founded
What is 1963
200
"ExtraCare Plus" members receive extra discounts on these items
What is CVS Health Brand Items (Heart Logo)
200
The only two components that drive Immunizations results are flu vaccines and expanded vaccines (True/False)
What is False: there are three components: flu, COVID, and expanded vaccines
200
This is the name of CVS Health's employee assistance program
What is Resources for Living (RFL)
200
This is the threshold of % Rx past due that impacts OPI
What is 5%
200
Operational risk metric that assesses the health of hiring and retention in a period of 120-150 days from the prior fiscal month end
What is FS/ RX Colleague Turnover
200
This four-step process includes Assess, Plan, Develop, & Keep Alive, is essential for growth and development
What are the main actions of writing an effective and robust Individual Development Plan (IDP)
200
At CVS Health, this is our "Purpose"
What is "Bringing Our Heart to Every Moment of Your Health"
200
Found within the leadership fundamental flip cards you will find these 10 leader skills
What are the "Leadership Competencies"
300
CVS acquires this leading provider of in-store health clinics in 2006
What is MinuteClinic®
300
The time allowed for a store to pick n pack a BOPIS order
What is 60 minutes
300
The 3 components that fuel the WeCare scorecard and help medications be ready on time for patients
What is Ready When Promised, Carry Over Percentage, Call Wait time
300
A move from pharmacy tech to inventory specialist is an example of this type of job change
What is a Lateral Move
300
This is the length of time a Date Code Check stays in the Ironman
What is 7 Days
300
This operational risk metric evaluates the effectiveness of the customer experience in the front store during the prior fiscal month
What is Checkout Experience
300
The percentage of store leaders (Pharmacy & Store Managers) that need a succession plan in Workday
What is 100%
300
Create an inclusive space to build trust and relationships, Keep workplace clean and hazard-free, and Be attentive and identify helpful resources are examples of this Helping with Heart Action
What is “I ensure the safety and wellbeing of others”
300
The Green Team, Fit Club and ANATIVE are examples of these company-sponsored affinity groups
What is (CRG) Colleague Resource Group
400
In 2014 CVS removes this product from store shelves in launching this five-year, $50 million initiative
What is tobacco
400
The number of weekly SKU's, "stores" must complete for Date Code compliance
What is 50 SKUs weekly
400
The call wait time goal to drive NPS
What is "Less than 60 seconds"
400
Baby bonding is a protected type of Leave of Absence under this federal law
What is Family & Medical Leave Act (FMLA)
400
This is the cut off day of the week, that OPI Accountability Surveys must be completed by to capture on the next week’s dashboard
What is End of Day Sunday
400
Operational risk metric tracks the percentage of in-date non-compliant returns to total returns in the pharmacy, emphasizing the importance of compliance processes
What is Non-Compliant INMAR Returns
400
How we evaluate a leader with ability and aspirations to move 2 roles within 5 years
What is high potential (Hi-Po)
400
This individual recognition that is designed to tell a story about colleague's achieved accomplishments relating to our HAW Behaviors. This award has 3 different tiers.
What is the "Paragon Award"
400
“How likely are you to recommend CVS Health to a friend or family member?" ..is used to measure customer satisfaction for this score indicator
What is NPS (Net Promoter Score)
500
One of the three companies CVS acquired between 1990-2004
Who is Peoples Drugs, Revco and Eckerd drug stores.
500
These are the 6 scored elements of FS mSH
What are: mTC, mCC, FS Workflow, Loyalty, OPI, TSFO
500
To achieve full credit on Inventory Excellence, StrongPak returns must be completed by the pharmacy this frequently
What is every single week
500
When a pharmacist switches from part time to full time, they must go through this process
What is a Job Requisition
500
Scan documents is scored using these two measures in the pharmacy
What is completion of scan and accuracy of the document
500
Operational risk metric evaluates the accuracy and timeliness of financial adjustments related to out-of-balance on-hand inventory figures in the front store, measured during the prior fiscal month
What is Register Cash Shortages
500
Based on Enterprise rating distribution guidelines, the percentage of colleagues that should receive “High Performance” during year end reviews
What is 20%
500
This dance move is connected to the “I follow through, working with others to find solutions” Helping with Heart action
For 500 points Do The Dance
500
This tool within the Retention Playbook can help leaders proactively anticipate turnover
What is the Retention Risk Assessment