Handbook
How many sick hours can a team member use in a calendar year?
60 hours
What needs to be completed after an investigation lead by ETL HR?
HR Summary Form
Name the 3 types of OT
Daily - more than 8, weekly - more than 40, 7 consecutive days in a week.
What’s the best practice for HNA routines?
Update on Mondays and Fridays.
What’s the max amount of corrective actions can a team member have in a rolling 12-month period?
3
How many hours a week do you have to work to accrue vacation?
20 hours a week minimum
Where do you retain ADA?
HR Request Tracking
What tool should be used daily for missing punches and meal compliance?
1-31
You can reinstate a team member up to how many days?
90 days (3 months).
Scenario: Our ETL GM tells you a team member refuses to acknowledge a CA, what steps do you take?
Talk to the team member and expedite it in Workday.
Scenario: A team member has a panic attack on the salesfloor, what steps do you take
Fill out team member incident
Scenario: A pregnant team member is requesting extra breaks, what steps do you take?
Allow extra breaks but also fill out the Pregnancy Accommodation Interactive Conversation Form
How many hours do team members have to submit sick time?
72 hours
Scenario: You are a hard-to-hire store and are low on candidates, name 5 tactics you can take.
The Turndown Report, source from another store, referral program, external job advertising form, etc.
Name 5 types of conduct violations
NCNS, JA, Corporate Compliance & Ethics, Detrimental & Disorderly Conduct, Drug Alcohol & Tobacco free workplace, HFW & EEO, Info Security, Minor offences, Neglect, Purchasing Policy, Theft & Fraud, Timekeeping Workplace Safety, Aiding
Scenario: I am a Starbucks team member who just clocked in wearing a red top, a skirt, a wedding ring, and stud earrings. Am I in dress code?
No, not allowed to wear stud earrings
Name 3 types of investigations lead by ETL HR?
Workplace Violence/Safe and Secure/Personal Safety
Unfair Performance Management / Coaching / CCA
Interpersonal Conflict
Unfair Treatment
Unprofessional Communication/Language
Scheduling Issues
Drug/Alcohol Incidents
Theft (may also be led by AP)
L6 and below falsification of non-financial performance metrics (example: drive up)
Name 3 ways a team member can hit meal compliance.
Not taking a lunch within a 5+ hour shift, taking their lunch 5 hours + into shift, taking a lunch less than 30 minutes
During Target Welcome, a new team member brings you a photo of an ID, what steps do you take?
let the TM know they need to reschedule orientation, fill out correction intake form with new date
Scenario: A team member’s family member tells you that your team member is in the hospital. You haven’t heard from them and it’s been over a week, what actions should you take?
What days are time and a half?
New Year’s, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas
Name 5 categories of high risk investigations?
All Team Member Levels as subject or implicated party
Harassment
Discrimination
Retaliation
Bribery & Corruption
Conflict of Interest
Falsification of Records
Financial Misconduct
Misuse of Confidential Information or Target Assets
Level 7+ as subject or implicated party
Employment of Relatives
Inappropriate Relationship
Purchase Guidelines
Solicitation
Unauthorized Approval (Delegation of Authority)
Permitting or engaged in:
Leader/HR Punch Manipulation
TMs Working off the Clock
Non-Financial Process/ Metric Manipulation
Allegations that include:
Level 8+ as subject or impacted party
Team Member references reaching out to a third party (examples include: Media, OSHA, EEOC, Attorney)
Viral social media post with reputation risk
Multiple Target locations involved
Labor activity
A situation in which HR cannot be an objective investigator
Name 5 ways a team member can hit minor compliance.
Working more than 3.75 hours on a weekday, 4.75 on a weekend, working before 5:15am, working after 9:45pm, not being waivered correctly.
What report do you look at to see the average days from Review to Interview?
Stores Candidate Funnel Report
What’s the difference between a conduct violation and gross misconduct?
* Conduct Violation - Used when an employee is terminated for repeated, non-immediate conduct violations under Corrective Action Guidelines.
* Gross Misconduct - Used when an employee's first violation is severe enough to warrant immediate termination under Corrective Action Guidelines.