Labor Laws and Compliance
The current federal minimum wage in the United States.
The best way to set expectations for scheduling based on budgeted sales/labor.
What is mentioning it in the interview process or offer conversation?
The minimum number of managers a candidate should speak with before being offered a job.
What is two?
True or False: Employees are more likely to stay in a job where they feel valued.
What is true?
The first step that a manager should take when a team member is consistently late for their shift.
What is a verbal warning (private conversation where expectations are set)?
The age at which minor employee labor laws impact scheduling.
What is under 15 or younger?
True or False: Workplace conflicts should always be addressed in a public setting to ensure transparency.
What is false?
The types of questions that must be avoided during an interview.
A simple but effective way that managers can recognize employees for good work.
What is small incentives, verbal praise, or public recognition?
The correct response when a team member reports feeling uncomfortable due to a coworkers jokes or behavior.
What is take it seriously, document it, or escalate to HR?
This type of tip pooling practice is illegal under federal law.
What is requiring pooled tips to be shared with managers?
The best way to avoid conflict between FOH and BOH team members during a rush.
What is having an expeditor?
What is 7 days?
An effective team unifier that restaurant managers can use each day.
What is pre-shift?
The correct response when a bartender serves alcohol to someone without checking ID.
What is a written warning?
The proper procedure a manager should follow when an employee reports an on-the-jon injury.
What is completing an incident report?
The correct response when an employee makes a complaint about harassment.
What is call HR immediately?
The most common reason for a new hire's short-term failure in the restaurant industry.
What is poor training or onboarding?
An effective engagement tool involving the tracking of sales or tasks.
What is contests, or gamified work?
The best course of action when a terminated team member reaches out threatening legal action.
What is do not engage, or call HR immediately?
The dates which the first and second portion of the I-9 are required to be completed.
What is by the end of the employee's first shift, and by the end of the employee's third shift?
The best way to prevent small work conflicts from escalating into major issues, especially within the management team.
What is addressing it early or working with the RM/HR?
The length of time most restaurant employees take to decide if they will stay long term.
What is 90 days?
The type of feedback that is most effective in improving employee performance and morale.
What is specific, constructive feedback?
What is schedule a one-on-one to get clarity on any issuse?