Citrin Values
We take personal responsibility for all that we’ve been entrusted with
OWNERSHIP
Punctuality shows respect for the team, the dealership, and the customer
PERFECT ATTENDANCE
A simple but structured way to support growth
Growth Convo
bringing humility, grace, and grit to how we care for people
HEART
Employees are more likely to stay when they feel capable and supported
TRAINING
Where should growth convos take place
should be conducted in a private, professional setting—such as an office or conference room
We invest in forming authentic relationships and go the extra mile
SERVANT LEADERSHIP
First impressions are visual
BRAND STANDARDS
Where can you locate the growth convo form
Shift Dashboard - Growth Tab
We embrace feedback and constantly look for ways to learn
GROWTH
Every minute your team is on-site is a chance to deliver value
SLOW TIME TASKS
Our leaders are not task masters, rather we are:
COACHES
We embody hospitality and professionalism in everything we do
EXCELLENCE
When our team is present, professional, productive, and trained with purpose, we directly lift the survey scores that lead to more satisfied customers, more satisfied clients, & a better future for our Dealerships
CSI SCORES
the practice of taking responsibility for everything in your world: your actions and decisions, the actions and decisions of your team, as well as factors that you don’t control directly but that affect the overall strategic goals you are setting out to achieve
Extreme Ownership