Coaching and Counseling
Paycom & Payroll
Attendance & LOA's
Recruiting & Team Building
Safety
100
What is the primary purpose of coaching an employee?
What is improve performance
100
What two days of the month are timesheets supposed to be approved on?
What is the 1st and the 16th
100
An employee requests time off to attend their grandparent's funeral. What is this called, and is this paid leave?
What is bereavement, and no, it is not a paid leave.
100
What is one of the easiest and most effective ways to make employees feel valued?
Recognizing and appreciating their hard work and contributions in public.
100
What is a record-only WC claim?
What is an incident report to the carrier without a request for medical benefits?
200
Before calling HR to discuss an employee issue or written warning, what should you have ready?
All relevant facts and documentation, including dates, times, specific incidents, witness statements (if applicable), previous coaching or disciplinary actions, the policy violated, and the corrective action being recommended.
200
In California, when must an employee who is terminated generally receive their final paycheck?
What is immediately upon termination, including applicable earned wages and accrued vacation payout.
200
An employee has called out 5 times in the last 30 days. Can they be written up and why?
What is yes if they do not currently have sick time?
200
In California, can a hiring manager generally ask an applicant about criminal convictions before making a conditional job offer?
No. California's Fair Chance Act generally prohibits such inquiries before a conditional offer, subject to exceptions.
200
An employee comes to work and states they hurt their back at home, what do you do?
What is ask the employee if they need an accommodation request. (You'll want to make sure you complete a memo of conversation in Paycom to verify it was not work-related)
300
When should you complete a write-up after you have become aware of the violation?
What is before the beginning of their next shift?
300
When you are processing a final check, what are the three steps?
What is
1. Complete a PAF to terminate the employee
2. Approve the timesheet
3. Go to the final payout dashboard
300
An employee requests medical leave while the hotel is short-staffed. Can the GM deny the request for operational reasons alone?
What is no.
Involve HR to evaluate leave eligibility and accommodation obligations.
300
By what deadline must a new hire complete Section 1 of Form I-9?
What is 72 hours?
300
A workplace injury occurs during a shift, name three immediate manager responsibilities.
What is
Ensure appropriate care
Report and document properly
Address and continue hazards
400
When is it appropriate to suspend an employee and who is able to suspend them?
What is when the violation is hostile or severe.
Any manager.
(We never terminate on the spot, always terminate and conduct an investigation with HR)
400
How many punch edits should be allowed per pay period, and why do we care?
What is 20? We want to avoid punch edits and have employees actually record their time accurately to avoid timecard fraud and wage-and-hour complications.
400
An employee returns with medical restrictions that prevent them from performing essential tasks. What should the manager do?
What is engage in an interactive process with HR and employee
400
What is one activity managers can do regularly to improve communication and teamwork between departments?
Conduct daily team huddles, team-building activities, or regular all-team meetings.
400
What do you do if you suspect WC fraud
What is contact HR
500
What is the one statement that should be included in all written warnings under the supervisor comments?
What is
If there are any circumstances preventing you from meeting these expectations, you must notify management immediately so that we can determine if support or accommodations are appropriate.
500
What is the approval workflow when submitting a written warning?
What is
1. HR
2. General Manager
3. Employee
4. HR
500
If an employee asks to be off work for two weeks to take care of a family situation, what do you do?
What is apply for an FMLA in Paycom before approving the leave
500
Employee morale is low, turnover is increasing, and employees feel management doesn't listen. Name three actions a GM should take to rebuild trust and engagement.
Listen to employee feedback, create and follow through on action plans, recognize employees consistently, communicate transparently, and involve the team in solutions.
500
A front desk associate was threatened by a guest, what is the reporting requirement?
What is fill out the WVPP investigation report and WVPP violence incident log.