System Savvy 🧠
This acronym stands for the system used to manage employee data, payroll, and benefits.
What is HRIS?
The golden rule of customer service is to treat others how you want to be ______.
What is treated?
This is the most common type of workplace injury amount caregivers.
What is back strain?
This document shows an employee's earnings and deductions.
What is a pay stub?
This is the most common tool used for internal written communication in the workplace.
What is email?
This type of report helps HR track employee turnover trends.
What is an attrition report?
This skill involves listening, understanding, and responding with empathy.
What is active listening?
This program supports employees with mental health and counseling services.
What is EAP (Employee Assistance Program)?
This is the frequency with which employees are paid.
What is a pay cycle?
This communication style is clear, respectful and direct - ideal for professional settings.
What is assertive communication?
This HRIS function allows employee to update their own contact information.
What is employee self-service?
What is "I understand your concern"?
This federal law protects employees who need time off for medical reasons.
What is FMLA?
This federal agency oversees wage and hour laws.
What is the Department of Labor?
This type of communication includes tone, facial expressions (something Tamra does poorly at controlling), and body language.
What is nonverbal communication?
This term describes integrating multiple HR systems into on platform.
What is system consolidation?
This metric mesaures how quickly a team responds to inquiries.
What is response time?
This type of training helps caregivers prevent injury while lifting patients.
What is safe patient handling training?
This form is used to report annual wages and taxes to employees.
What is a W-2?
This is the term for tailoring your message based on your audience's needs and expectations.
What is audience awareness?
This is the process of transferring data from one HRIS to another.
What is data migration?
This is the term for resolved a customer issue on the first contact.
What is first-call resolution?
This is the term for a proactive approach to employee health and wellness.
What is preventive care?
This term refers to correcting a payroll error after payment has been issued.
What is a payroll adjustment?
This technique involves restating what someone has said to confirm understanding.
What is reflective listening?