Talking points
Talking points
Talking points
100
How many questions will you ask in the HRA assessment?
• The assessment is an 18-question comprehensive survey of a member's functional and health challenges/gaps.
100
Incomplete surveys should still be submitted?
TRUE
100
If the HRA link it's not showing what we should do?
Transfer the member to the phone number listed in the Member due for HRA alert.
200
What type of plans requires to complete the HRA?
- Members who are enrolled in Special Needs Plans (D-SNP and C-SNP plans) are required by CMS to complete a Health Risk Assessment.
200
Can member complete the survey only over the phone, or are there other methods available? Explain why you believe this?
Online: www.humana.com/survey
200
On which tool we find the link to complete the HRA assessment?
Debut
300
What's the name of the Mentor Document you will use on HRA calls?
Health Risk Assessment Medicare Overview
300
First and last name should always be entered in the survey. True or False?
True
300
While completing the survey it is important to show empathy, yes, or no? Explain why?
Yes
400
What is the goal for Adherence rate?
90%
400
What is the goal for Delivered rate?
45%
400
What are the questions that are not required to be completed?
1, 17, and 18 are not required to be completed.
500
We should mark delivered when:
A: Completing the survey with the member
B: Transferring the member to the inbound HRA line
C: Providing the member with the self-service options
D: All of the above
D: All of the above
500
In how many days the member will receive follow up regards the HRA assessment? Who will contact the member?
Care Management. Within 90 days.
500
What does HRA means? Explain what it is.
Health Risk Assessment Medicare
• HRAs help Humana understand a member's medical needs to provide specialized programs that target those needs.