Unions and Labor Trends
What is ONE "con" of having unions?
1. Expensive
2. Makes products more expensive and companies less competitive
3. Loss of autonomy (high-performance workers frustrated, employers stuck with bad eggs)
4. Less collaborative work environment
5. Seniority
Who encodes a message and who decodes a message?
The sender ENCODES a message and the receiver DECODES the message.
An HR generalist usually works where?
In a small company or a subsidiary of a larger organization
What does Quid Pro Quo literally mean?
"This for that" - If you want this, then you have to give me that
TRUE OR FALSE: HRM planning starts with the development of an interview structure.
FALSE: it starts with identifying who you have and who you need (which takes new products, retirements, and turnover into consideration)
When did union enrollment peak in the U.S.?
Throughout the 1950s (1954 to be exact)
What is effective communication? And, how is it different from efficient communication?
Effective communication is understood by the receiver - they know what needs to be done. Efficient communication is simply communicating a message with the fewest resources - with little regard for whether the receiver understood it and knows what to do.
What are the three steps in the HRM process?
Hire talent, develop talent, and keep talent
Which type of sexual harassment is most common?
Hostile Work Environment
TRUE OR FALSE: the intention of the harasser matters more than the reaction of the victim.
FALSE: ................... if you believed that was true (and still do after knowing it is false), we should meet to discuss your values!
Define seniority.
Years of service, or years on the job
What is the richest channel of communication?
Face-to-face conversation
In a normal scenario, what are the three steps to firing an employee for performance?
Verbal warning, written warning, and then actual firing
Which piece of legislation works to tighten the huge gap in pay between different classes of people?
Equal Pay Act of 1963
TRUE OR FALSE: The key to success during a big company change is visible leadership.
FALSE: the key to success during a big change is EFFECTIVE COMMUNICATION.
In a layoff, who goes first?
Newer, younger, more technically-savvy employees (who could have transformed the company)
What is an in-class example of a failure of competence crisis?
Mattel's toys with lead paint or JetBlue's over-booking problems
Who must leadership focus on when going through layoffs?
The surviving employees - counseling and reassurance is needed. Many of them just lost their best friends....
Which piece of legislation was created, first and foremost, to protect worker safety?
Occupational Safety and Health Act (OSHA) of 1970
TRUE OR FALSE: According to Lewin's Force-Field Change Model, change occurs when the restraining forces overpower the driving forces.
FALSE: Change occurs when the driving forces are stronger than the restraining forces
What % of the workforce is unionized today?
11%
What do we call communication with employees?
HR Communication
What is an example of a typical selection tool?
Applications, written tests, performance simulations, interviews, background investigations, and/or physical examinations
What was the purpose of the Health Insurance Portability and Accountability Act (HIPAA) of 1996?
To protect the privacy of patient medical records
Rolling one's eyes when someone says something irritating is an example of nonverbal communication.
TRUE