HRO Pillars
One of the three HRO Pillars
What is Leadership Commitment, Culture of Safety or Continuous Process Improvement?
Focusing on front line staff member needs relates to the HRO Principle, ___________ to Operations
What is SENSITIVITY to Operations?
TRUE or FALSE: James A Haley VA Medical Center began the Journey to High Reliability in 2021.
What is FALSE - JAHVAMC has focused on patient and employee safety for many years!
Your current HRO Lead
What is: Kristina Dunn and Anthony Addair
The HRO Lead serves as an HRO subject matter expert to the Facility HRO Work Group; coordinates, plans and implements HRO activities; executes the Facility HRO Strategic Plan and oversees HRO initiatives, outcomes, data, strong practices and educational activities at the facility.
A quarterly award that honors employees who advance VHA’s Journey to High Reliability through demonstration of VHA’s HRO principles in action
What is the HeRO Award?
Creating an environment where every one feels safe to speak up to prevent harm and learn from mistakes is part of this Pillar
What is Culture of Safety?
Every staff member is a problem solver is related to the HRO Principle of Preoccupation _____________
What is Preoccupation WITH FAILURE?
The last HRO training you completed
What is: HRO 101, HRO 201, HRO Baseline Training, and/or Clinical Teams Training?
TRUE OR FALSE: Safety Forums are another name for town hall meetings.
What is FALSE? Safety Forums are a recurring forum where executive leaders, patient safety staff members and front line personnel have an equal voice; an opportunity to review errors, Adverse Events, Close Calls/near misses and Stop the Line actions initiated as a result of concerns.
January's HRO Theme of the Month
What is Sensitivity to Operations?
Improving processes is part of what HRO Pillar
What is Continuous Process Improvement?
Get to the root cause is related to the HRO Principle of Reluctance to _________
What is Reluctance to SIMPLIFY?
Name one thing that you can do to enhance psychological safety?
What is: be present, actively listen, speak up when you see a safety issue, respectful communication, express appreciation for information, etc.
??? January XX, 2024
What is the date for the next Safety Forum at JAHVAMC?
One of the VHA HRO Values
What is: It’s About the Veteran, Support a Culture of Safety, Commit to Zero Harm, Learn, Inquire and Improve, Duty to Speak Up, Respect for People, Clear Communications
A leader's vision, decisions and actions are reflected in this HRO Pillar
What is Leadership Commitment?
Bounce back from mistakes is the HRO Principle of Commitment to ______________
What is Commitment to RESILIENCE?
TRUE or FALSE: A safety story must occur on a clinical unit.
What is FALSE - every safety story helps to keep the focus on Veteran AND employee safety.
Your Patient Safety Manager at JAHVAMC
Who is Laura Smith?
One activity that is performed by leaders in an effort to improve safety.
What is leader rounding or safety huddles?
Most important HRO pillar
What is - all pillars?
Trick question - any of the 3 pillars are acceptable!
Relying on those with the most knowledge of a situation regardless of rank or position relates to the Principle, Deference to ________________
What is Deference to EXPERTISE?
One purpose of Safety Stories
What is to enhance awareness about safety, to share stories as a learning opportunity and demonstrate transparency throughout the facility?
Who is responsible for employee and patient safety at JAHVAMC
What is - EVERYONE!
The 3 W's
What are -
What I see, What I am Concerned about and What I want?