Leadership
Skills, Activities, and Behaviors
What are the components of the Leadership Domain
The first element that is needed to establish a Just Culture
What is trust
The purpose of the Voice page
What is the voice of the team
This type of action is unrelated to accountability in a Just Culture
What is punitive action
The number one predictor of a high performing team is this
What is the ability to speak up
This model promotes high reliability
What is the Situational Leadership model
To choose not to risk making something you value vulnerable to another person's actions
What is distrust
The leader's communication to the team is done here
What is the Today page
The two steps to restoring trust
Acknowledge and Apologize
Part of Psychological Safety in action is that everyone can challenge the status quo without fear of this
What is retribution
To recognize and utilize expertise found in different ranks, titles, and/or positions
What is collaboration
Care, Reliability, Sincerity, and Competence
What are the attributes of trust
Per IHI it is brief, multidisciplinary, highly structured, and focuses on risk the day before and safety in the day ahead
What is a safety huddle
This destroys morale, increases defensiveness, drives information underground, and promotes silence in the absence of a Just Culture
What is discipline
She said (defining psych safety) "Belief that the work environment is safe for interpersonal risk-taking. Colleagues trust and respect each other and feel able/obligated to be candid."
Who is Amy Edmonson
To Support, Coach, Delegate, Direct
What are the four basic approaches of the Leadership model
The two steps used to restore trust
What are pre-work and intentional conversation
The Just Culture triad, Framework, and Five Principles together are the 3 key components of this
What is a safety huddle
Common purpose, Clear expectations, Communication, Coaching, Consequences
What are the 5 C's of creating accountability
Self-preservation thru controlling others' perception of oneself due to a fear of looking incompetant
What is image management
Methodology used to solve problems before they happen
What is Upstream Thinking
The last step of the intentional conversation (while building/restoring trust)
What is Confirming commitment
These two phases of high reliability are operationalized by the safety huddle
What is Anticipation and Containment
The professional accountability pyramid allows us to have this type of discussion
What is a coffee talk
When we frame the work, invite participation, and respond productively we are doing this
What is setting the stage