Soft Skills
What is active listening?
Active listening means fully concentrating, understanding, responding, and remembering what is being said.
What is the ideal monitor height?
The top of the screen should be at or slightly below eye level.
What is a human factor in safety?
Any element that affects human performance, such as fatigue or stress.
What is a checklist used for?
To ensure all steps are completed and reduce errors.
What is a safety culture?
A workplace culture that prioritizes safety in all decisions.
What are two techniques for resolving workplace conflict?
Two effective techniques are:
What are two signs of poor ergonomic posture?
Two common signs include:
Why is situational awareness critical?
It helps prevent errors by understanding the environment.
What is one error prevention technique?
One effective error prevention technique is using checklists. Checklists help ensure that all critical steps are completed and reduce the chance of overlooking important details.
Why is leadership visibility important?
It shows commitment to safety and reliability.
What is emotional intelligence?
The ability to recognize, understand, and manage your own emotions and those of others.
What is the recommended chair position?
Feet flat on the floor, knees at 90 degrees.
What is cognitive bias?
Cognitive bias is a systematic pattern of deviation from rational judgment, where individuals make decisions or interpret information based on subjective perceptions rather than objective facts. These biases often stem from mental shortcuts, emotions, or social influences.
What is a time-out procedure?
A pause before critical tasks to confirm details.
What is just culture?
A culture that balances accountability with learning from mistakes.
What is an example of assertive communication?
Assertive communication involves expressing your thoughts, feelings, and needs clearly and respectfully without being aggressive or passive.
Why is ergonomic design important?
It reduces injury risk and improves comfort.
What is workload management?
Balancing tasks to avoid overload and errors.
Why use standardized communication?
It reduces misunderstandings and errors.
What is one trait of an effective leader?
One important trait of an effective leader is strong communication skills. Effective leaders clearly convey expectations, provide feedback, and listen actively to their team.
Why is feedback important?
Feedback helps improve performance and fosters growth.
What is the 20-20-20 rule?
Every 20 minutes, look at something 20 feet away for 20 seconds.
Why is teamwork important in HROs?
It ensures shared responsibility and reduces mistakes.
What is root cause analysis?
A method to identify the underlying cause of an error.
Why encourage reporting of near misses?
It helps prevent future incidents.