Focus Attention on Task
These four words make up STAR
What are Stop, Think, Act and Review?
This might be done with registration when we give them an MRN to open a chart and we want to make sure they have the correct one.
What is phonetic & numeric clarification?
This standard template and eventual document is used to standardize information and to ensure we are meeting all Medicare requirements by compiling needed information for a patient, before they admit to the rehab unit.
What is the PAS?
If you aren't sure about something, you should ask this type of question.
What is a Clarifying Question?
When you 'Stop the line," you are doing so to seek this.
What is Clarity?
This is the first step to focus attention to a task
What is Stop?
An example of Structured Problem Communication where you use four specific areas to identify something, give more information about it, give your thoughts/interpretations and what you think should be done.
What is an SBAR?
One of the relationship skills is to actively listen and respond with this.
What is Empathy?
If you think you know the answer but want to double check, you can do this.
What is Question and Confirm?
Maybe this musician was ahead of the top and instead of stopping the line used, "You can't touch this! Break it down! Stop, Hammer time!"
Who is MC Hammer?
This is the last step to STAR where you reassess the task
What is Review?
An example of this is: When the MD tells us, "We can admit once we get the thumbs up from neuro and if morning labs come back ok." We then say, "Ok, we plan to admit if neuro says ok and morning labs are okay." And the MD says, "Correct."
What is Three-Way Repeat Back & Read Back?
When we use things like admission checklists to make sure we are all following process, it is an example of this reliability skill.
What is Know Why & Comply (Continuous Use/Reference Use Compliance)?
This world-famous performer has a song called "Question...?" in her album Midnights.
Who is Taylor Swift?
An example of this is as follows: 1. You are efficient at writing up the PAS.' 2. You do a nice job communicating with care management. 3. The red clown nose and size 14 squeaky shoes might be distracting when you talk with patients. 4. You always go above and beyond to help your teammates. 5. You bring great treats for the office. 6. Your ability to do UDS in your sleep is to be commended.
What is 5:1 feedback?
This is the third step when you respond to what you've stopped to think about.
What is Act?
The actual words that make up an SBAR.
What are Situation, Background, Assessment, Recommendation?
When we need to know why and comply by using continuous use documents or standardized work we can stop to seek clarity. Diana Ross and the Supremes would add we should stop in the name of this.
What is Love?
Maybe not an HRO skill exactly but this is a spoken parlor game, which encourages deductive reasoning and creativity through the use of questions.
What is 20 Questions?
When you speak Up and Partner for Safety and Reliability by making sure you have the right information before going, on you are doing this.
What is Cross Checking?
This is the second step, required after you stop to focus on a task.
What is Think?
An SBAR is used in many settings and with a variety of backgrounds and people as this.
What is a popular communication format?
Even when days are hard, and it feels like everyone is focused only on their own work and not wanting to help each other or concerned about how our work is affecting each other, we need to assume that everyone is acting with the best of this.
What is Intentions?
The best department to work in at Allina.
What is the CKRI Admissions department?
When there is a question about whether or not the correct patient was admitted and there is no Care Everywhere and they are about to give a medication the patient might have an allergy to, you should do this immediately for safety.
What is Stop the line?