HRO General Questions
What are the three Pillars of a High Reliability Organization (HRO)
Leadership Commitment, Culture of Safety and Continuous Process Improvement
What Principle of a High Reliability Organization (HRO) means we are mindful of all people, processes and systems that impact patient care?
Sensitivity to Operations
What HRO Value ensures everyone feels they can share information with the goal of improving patient care?
Respect for people
What is the name of system VA uses to report patient safety concerns?
Joint Patient Safety Reporting (JPSR)
Where can an employee submit an occupational safety concern?
VACWM Intranet Safety Concern Button or… call, IM, or email Safety staff at NHMSafety@va.gov.
What is this Month’s HRO Theme?
Respect For People
What HRO Principle means we have a laser sharp focus on catching errors before they happen and predicting and eliminating risks before they cause harm
Preoccupation with Failure
What value adapts practices to help individuals and teams develop continuously?
Learn, Inquire and Improve
What are the 2 types of reportable JPSR’s?
Actual events and close calls/ near misses
What website are occupational injuries/illnesses reported?
Department of Labor’s Employee’s Compensation Operations & Management Portal (ECOMP)
What is an organization that experiences fewer than anticipated accidents or events of harm, despite operating in highly complex, high-risk environments?
High Reliability Organization (HRO)
What HRO principle Means we get to the Root causes of a problem, rather than settling for simple explanations
Reluctance to Simplify
What HRO value seeks to prevent any harm because one patient harm is to many?
Commit to Zero Harm
Who can report an incident?
anyone with a PIV Card, preferably the person who saw the incident.
In a fire emergency, what do the letters of the acronym R.A.C.E mean?
Rescue, Alarm, Confine, Extinguish
What is the term for a deliberate practice in which health care leaders set aside dedicated and recurring time to talk with staff members in their work settings. Leaders demonstrate transparency, clear and open communication and commitment to the HRO Journey to High Reliability
Leader Rounding
What HRO principle means that we bounce back from mistakes, get back on track and prevent those mistakes from happening
Commitment to Resilience
what HRO Value is about creating a culture for staff to make mistakes and to speak up for safety?
Support a Culture of Safety
Why should you attach your name to the report?
in case the PSM has questions to better understand the report
Where can I find a copy of the Fire Plan for my work area?
Ask Supervisor. Supervisors are required to train employees on workplace fire plans.
Who Develops and executes the Facility HRO Strategic Plan; assists implementation and sustainment of Patient Safety Program, Root Cause Analysis (RCA) program, Just Culture, CTT, Lean Training and HRO Collaboratives within the facility?
Facility HRO Work Group
What HRO Principle means we empower and value expertise and diversity of perspectives and insights
Deference to Expertise
What HRO Values asks "What does this have to do with helping Veterans?
It's about the Veteran
Who is your Patient safety Manager?
Jennifer Branconnier
Who can I contact about Respiratory Protection such as N95’s?
Safety Office can provide information on workplace PPE.