The management function of using and developing people within a business to meet organizational objectives
What is human resource management?
100
The process of providing opportunities for workers to acquire employment related skills and knowledge
What is training?
100
Charles Handy's model where organizations are increasingly made up of core staff who are supported by peripheral workers, consultants and outsources staff and contractors
What is a Shamrock organization?
100
Involves producing a set of identical products(like cookies)
What is batch production?
100
An inventory management system where products are delivered as and when they are needed on the production process
What is Just-in-time(JIT)?
200
The percentage of the workforce that leaves an organization in a given time period
What is labor turnover?
200
A formal assessment of an employees performance in fulfilling his/her job based on the tasks and responsibilities set out in their job description
What is an appraisal?
200
An organization that has many layers of hierarchy hence managers have a narrow span of control
What is a tall organization structure?
200
Organizes workers in independent team units where each team is comprised of multi skilled staff with responsibility and autonomy for completing a whole unit of work in the production process
What is cell production?
200
The activity where a business compares its products, operations and processes with others in the same industry, especially market leaders
What is benchmarking?
300
The statistical study of a populations characteristics and trends
What is demography or study of demographics?
300
When a business can no longer afford to pay a worker or when the worker's job ceases to exist
What are redundancies?
300
A leadership style which adopts a more authoritarian approach whereby managers make all decisions rather then delegating authority to subordinates
What is an autocratic leadership style?
300
Involves production of a unique or one time product. Can be completed by one person(such as a tailor) or a team of people(such as architects and engineers)
What is job production?
300
The process that attempts to encourage all employees to make quality assurance paramount in the various functions(production, finance, marketing and HR) of an organization
What is total quality management(TQM)?
400
The extent to which labor can move to different locations
What is labor mobility?
400
The practice of transferring internal business activities to an external firm as a method of reducing costs
What is outsourcing?
400
A leadership style based on having minimal direct input in the work of employees. Instead, managers allow subordinates to make their own decisions and to complete tasks in their own way
What is Laissez-faire management style?
400
The measure of the level of labor and/or capital efficiency of a business by comparing its level of inputs with the level of its output
What is productivity?
400
Refers to the approach used to eliminate waste in an organization, as a result, organizations benefit from higher productivity and lower costs
What is lean production?
500
The process where the HR manager checks candidates CV's to narrow down the most suitable applicants for interviews.
What is shortlisting?
500
An organization with only a few layers of formal hierarchy where managers have a wide span of control
What is a flat organizational structure?
500
Theory that suggest 'autonomy, mastery and purpose' are the drivers of motivation in modern societies
What is Daniel Pink's Drive Theory?
500
The Japanese word for the philosophy of continuous improvement
What is Kaizen?
500
The term used to describe the transportation, communication and support networks in a certain area