Accounting
All monies received should be scanned into yardi by what time daily?
2pm
In a crisis situation you should do what first?
Call 911
There should be no more than ____% of a community's leases expiring within a given month.
10%
A minimum of _____ resident events should be hosted monthly.
2
What date should your late letters go out to your residents?
6th of the month
How long after receiving an NSF, should the NSF letter be sit to the resident?
within 24 hours.
If you witness media on your property, you should not say _______________
No Comment
If a resident is transferring to another Hawthorne managed site within their lease term, who should receive the transfer fee?
The property from which they are transferring.
Should attempt a phone call to the resident, then email should no contact be made.
A small balance is considered a balance that is less than $__________
$100
within 5 business days
If you witness media at your property, notify the Community Manager, Regional Manager, and the _____________.
Crisis Response Team
How long must a resident live at a community, and be in good standing, before a resident referral fee is paid out?
60 consecutive days
When someone walks in the office, what is the first thing that should be done?
The team member should stand up and greet the visitor.
Residents should not be called before ______ nor after ______ regarding the delinquent account.
When should the Community Manager begin preparing for close out?
the 15th of the month.
How long after an incident occurs on property should an incident report be submitted?
24 Hours.
What is the minimum liability coverage a resident should have on their apartment home?
$100,000
What is the maximum number of rings that the phone should ring prior to it being answered (by an available agent)
2
How many NSFs make a resident ineligible to utilize online payments?
In order to utilize a vendor on site, they must be registered in ____________
What is Net Vendor
If an employee is injured on site, the Community Manager must report the injury to ____________?
Medcor
What is the bonus that on call Resident Services team members receive for covering on call?
What is $200
At a minimum, how many times should we be following up with all leads?
4 times.
Yardi is configured to automatically charge the late fee at what time?
When is 2am?
How often should the CM process invoices?
What is twice weekly
If there is a wellness check requested at your property within an apartment, what is the first step you should take?
Contact the policy department. (you will await their arrival and will not enter apartment with police)
No more than ____% or ____ units, whichever is greater of the community's total unit count cannot be leased to one company.
What is 4% or 10
After a prospect visits, you can gain a bonus point (if this was a shop) by doing this....
Sending a thank you note
What is when the sheriff arrives on site to complete the lock out (there should be no other lock outs performed at any other time)