HRSN
How often is a member eligible for housing assistance ?
What is every 36b months
Does a Flexible Spending request need to help with members medical condition?
What is yes
Where are cases located ?
What is UU or Unite Us
When is a decision letter sent?
What is as soon as a decision is made.
What form is completed in the form section of UU?
What is eligibility screening
Can someone living in Sober housing apply for Housing assistance ?
What is Yes
When can a member request assistance with car repairs?
What is only if they are living in their car.
When would you create a case?
When is when you complete the eligibility screening if a case is not already opened.
Can an appeal be done on a Flex denial?
What is NO.
What form gets submitted for payor escalation ?
What is HRSN Escalation Request form
Does the HRSN Program allow appeals and if so what is the time line ?
What is yes and within 60 days of denial.
Can a member request a Gym membership at Planet Fitness?
What is no.
When would a Case Worker close a case?
What is if the member decides they do not want to finish applying for HRSN.
When is the first notification let sent?
What is after the second outreach attempt.
What form takes the place of a member completing the Zero Attestation letter?
What is BWS
A climate request would be for an air conditioner, air purifier, portable power supply, space heater and ?
What is a Mini Fridge.
What is the Flex Spending limit per household per calendar year?
What is $1500 per member per calendar year?
Will you create a case for a Flex request?
What is No
When is a Sustainability Plan Needed?
What is if the Flex request is for recurring months.
What form does all O&E agents need to complete after each call?
What is O&E intake form.
If a member has income what do they need to submit for income verification?
What is 2 months of current pay stubs.
When can a member apply for Flex funding for housing?
What is after they have exhausted the HRSN for housing or are denied for HRSN Housing due to income.
How would you tell on the Cases screen if a payor has been assigned?
What is look under Managing Organization and you will see a payor.
What request types do not require BWS?
What is one time payment request.
What additional form must be submitted for MTM (Medically Tailor Meals) request?
What is Nutrition Assessment.