Ch. 6 Hospice, Palliative Care, and EOL
Ch. 7 Diversity and the Delivery of LTC
Ch. 8 Management and Leadership
Ch. 9 The Design of LTC Environments
Ch. 10 Strategic Marketing for LTC
100
Who primarliy reimburses Hospice care
What is Medicare
100
What is a critical element to address disparities?
What is culture competency
100
The term given to a set of values and perceptions shared by an organization's members
What is organizational culture
100
This design focuses on the needs of users regardless of functional impairments or disabilities?
What is universal design
100
This marketing strategy divides a market itno subsets based on characteristics the subset has in common
What is market segmentation
200
______________ teams are required in hospice organizations by Medicare
What are Interdisciplinary teams
200
___________ is the variation in cultural, personal, and lifestyle attributes that can be observed among a group of individuals
What is diversity
200
___________________ is the process of achieving an organization’s mission through the use of resources.
What is organizing
200
A __________plan is a detailed written plan that includes procedures for responding to a natural or man-made catastrophe or mishap
What is a disaster plan
200
Marketers choose a segmentation that provides the organization with the maximal opportunity to achieve a leadership position
What is market positioning
300
This is the most common symptom treated in palliative care and hospice
What is pain
300
This is an example of what: Men having higher rates of heart disease relative to women
What is a health disparity
300
This type of leaders gives specific instructions and closely monitors employees.
What is Autocratic
300
_____________is implemented to prevent the development and spread of disease
What is infection control
300
The market has sufficient size, the potential to grow, and has a underserved need
What is an ideal market segment
400
Mr. L has a terminal disease and has decided he wants to end his life. His provider gives him the medication to end his life, but Mr. L will administer the medication himself. What type of physician-assisted death is this?
What is physician-assisted suicide
400
What are two key determinants of disparities?
What are income and education inequalities
400
This theory assumes managers and leaders hold negative assumptions about employees.
What is X
400
According to Ader’s science of psychoneuroimmunology what two factors can influence the immune system negatively?
What are stress and anxiety
400
The current senior popualtin is made up of three major____________, which include individuals born between 1912-1921; individuals born between 1922-1927; and individuals born between 1928-1945
What is a cohort
500
According to your readings, this is a barrier to palliative care:
What are culture differences
500
___________________ refers to differences in access or availability of facilities and services.
What is healthcare disparities
500
Mr. Y allows employees to provide feedback about the facilities initiative to improve quality and embraces cooperative teamwork. What is his management style?
What is Democratic leadership style
500
Nursing home Z has a resident-center design that provides accessibility for all residents. What type of design is used in the facility?
What is supportive design
500
The basis for relationship marketing is a shift of thinking from an individual transaction to _____________
What is long-term care customer loyalty
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