General Info
What does HSAP stand for?
Housing Stability Assistance Program
Where does the agent send an escalation?
HSAPAdmin@211sandiego.org
What info do you need to authenticate a caller?
First Name
Last Name
DOB
Last 4 SSN or PIN
What is The Box used for?
HSAP Trackers
What Jurisdiction does applicant have to live in to be eligible for this program?
City of San Diego
When did the application period close for the program?
Closed as of March 31, 2022
What type of Escalations are there?
Appeal, Tech, and Program issue
What domain do you select to document call?
Housing
What is the email address client use to submit documents?
What is HSAPadmin@211sandiego.org
What's the number to 211
Fun fact, those calling outside of San Diego can reach our 211 by calling 858-300-1211
What is the phone number to call for help applying?
619-535-6921
What do the acronyms TT, LL, and HS stand for?
Tenant Landlord and Housing Specialist
After selecting appropriate domain what tab must you select?
Intake and Forms
When can the agent assist with uploading documents
We can only assist with uploading documents IF it was requested by HS and portal has Edit option
Household income must fall at or below ____% AMI
80%
What is HSAP?
The City of San Diego COVID 19 Housing Stability Assistance Program helps to pay past-due, unpaid rent and utilities for individuals and families with low income in the City of San Diego who experience financial hardship due to the COVID-19 pandemic
What is missing form the escalation template below-
Subject: HSAP Technical
Caller's Name Sally Joe
Phone #1234567890
Details of issue Client would like to speak to HS
HSAP Number
Where can find previous Intake & Forms?
In client profile
Service history
Can a Landlord request and appeal on a denied application?
Yes
What are the business hours for HSAP line
Mon- Fri 7am-5pm
Bonus points- SDHC is closed every other Friday
What should we do if a client has questions about their eviction and/or their rights as tenants?
Refer them to the legal aid number
San Diego Volunteer Lawyer Program (SDVLP) (619) 235-5656 x127
Tenants Legal Center (858) 571-7100
Legal Aid Society of San Diego (877) 534-2524 – www.lassd.org
What escalation type does not get put on the tracker.
Technical
What section of the intake and form will provide a copy of a pervious Escalation?
Other Reasons / Notes (Long)
Where would an agent find the amount or funding awarded?
211_AppStatusReport on The Box
If a landlord calls in inquiring about their tenants status, what information are we able to disclose.
We should not disclose any information without the consent of the tenant. (landlord can navigate to the portal home page to check the status of their applicant on their own)