General Info
What does HSAP stand for?
Housing Stability Assistance Program
Can home owners apply for HSAP?
No, Household must have an obligation to pay rent.
What info do you need to authenticate a caller?
First Name
Last Name
DOB
Last 4 SSN or PIN
What are the ways a caller can apply? (Name all options)
Online, Phone, CBO
What's the number to 211
Fun fact, those calling outside of San Diego can reach our 211 by calling 858-300-1211
What is the percent the City will pay for rent?
The program can pay 100 percent of a tenant’s total Eligible Rent. Eligible Rent includes unpaid rental debt accumulated on or after April 1, 2020 and prospective assistance for up to three months of additional assistance to ensure housing stability.
What Jurisdiction does applicant have to live in to be eligible for this program?
City of San Diego
What domain do you select to document call?
Housing
Do caller's need an email address to apply?
Yes, an email address is required to apply for this program. If you do not have a valid email address, you will need to create one to complete the application.
Several community-based organizations also can help you create an email address, complete and submit your application.
You also may call (619) 535-6921 for help.
What should we do if a client has questions about their eviction and/or their rights as tenants?
Refer them to the legal aid number
San Diego Volunteer Lawyer Program (SDVLP) (619) 235-5656 x127
Tenants Legal Center (858) 571-7100
Legal Aid Society of San Diego (877) 534-2524 – www.lassd.org
What is the phone number to call for help applying?
619-535-6921
Can a Section 8 recipient apply?
Households currently receiving rental subsidies such as Section 8, rapid rehousing assistance, or rental assistance from non-profit agencies MAY apply.
After selecting appropriate domain what tab must you select?
Intake and Forms
Would applicant qualify for rental arrear assistance for a unit they no longer occupy?
Yes, as long as you can demonstrate you have unpaid rental debt on the unit you no longer occupy.
What does CBO stand for?
Community Based Organization
Who can we refer caller's to for in person assistance?
Community Based Organizations (CBO's)
Household income must fall at or below ____% AMI
80%
When should you leave a task open?
You should leave task open when helping client with documents to submit application.
If I live with a roommate, can we both apply?
Only one application per residence will be permitted.
What are some examples of acceptable forms of verifications that should be submitted with application?
Applicants must submit a copy of any government-issued ID. If a government-issued ID is not available, a government-issued birth certificate, employment identification card, and marriage license/certificate will be accepted as verification of identity.
o If photo ID does not reflect current address, then applicant must provide a Copy of Photo ID with utility bill or lease that reflects your name and current address (address on application).
o Verification that reflects housing instability or at risk of experiencing homelessness such as, past due utility bill, rental bill or eviction notice.
o Income verification such as pay stubs for all household members working, unemployment verification, CalWORKs benefit letter, etc.should reflect a date of no earlier than the prior month of application submittal. SSI/SSA benefit letters dated January 1, 2021 will be accepted
If a landlord calls in inquiring about their tenants status, what information are we able to disclose.
We should not disclose any information without the consent of the tenant. (landlord can navigate to the portal home page to check the status of their applicant on their own)
Does immigration status affect eligibility for this program?
The program does not ask about immigration status; it does not affect eligibility for the program.
Where can find previous Intake & Forms?
In client profile
Service history
If I previously applied and was determined ineligible for the program, can I reapply?
If you have experienced a change in circumstances that may affect your eligibility for the program, you may update information in your application for it to be reviewed again
How are applications prioritized?