Hsc Revision

Prepare Coffee

100

How much is a shot of espresso? ml

30ml

200

What is it called when its just a shot of espresso? 2 answers

Short black, Espresso

300

What is itcalled when it is a half shot of espresso? 

Ristretto

400

What are the two types of coffee beans?

RObusta and Arabica

500

What does a good shot of espresso look like? Or how do you know its a good shot? 

List 2 things

30ml in 30 seconds

Thick crema, white colour

Prepare NAB and sandwich

100

What is a garnish? Describe and provide example

Edible food item added for decoration

Eg strawberry fan

200

What are 2 requests a customer could have when ordering a NAB

alternate milk, no ice, etc

300

Why is it important to rinse a blender between different drink

To not contaminate and make it taste bad

400

Why would someone order GF bread?

Coeliac or allergy or intolerance.

500

Why is it important to ensure that you use clean utensils ONLY when preparing food?

Think of 2 possible reasons- there are many.

- Allergies

- COntamination of food bourne illness

- Tastes like other foods.

Interact with customers

100

What is an example of bad body language?

Slouching, no eye contact, folding arms.

200

What is an internal customer?

SOmeone who works at the company, in another sector or department, ordering . Eg the hotel spa ordering strawberries for their client from the pastry kitchen.

300

What is rapport and why is it important? 

Relationship, banter with customer. Important for good customer service, feel comfortable and encourage to return.

400

Example of

Open ended question

CLosed question

Answers will vary

Open- lots of convo

Closed- yes or no

500

Name one customer type who may need additional requirements and what they would need

Family- childrens menus, high chairs, kids activity packs, bigger seating area, play area, creche

Hygienic Practices

100

What is the procedure for washing hands?

20 seconds

Soap

Disposable paper towel

Warm water

200

HACCP stands for? and has how many steps?

Hazard analysis and critical control points

7

300

Provide 2 colour chopping boards and what they are used for

Brown- cooked meat

Red raw meat
Yellow poultry

Green vegetables and fruit

White dairy and bread

Blue seafood

400

What is one food poisoning bacteria, other than salmonella?

Campylobacter, E. coli, and Listeria,

500

What are the temperatures of 

Fridge

Freezer

Dry storage (pantry)

0-4

-18

12-20 ** depends

WHS

100

List 4 hazards in the workplace

Answers will vary

200

What does SHOE stand for - cost of workplace injury.

Social

Human

Organisational

Economical

300

List an example of

SHOE in workplace injury (not what they stand for)

S- lifestyle affected

O- business needs to replac you and train new staff

H-broken leg

E- loss of income, govt needs to pay medical bills.

400

True or false: EHO are responsible for fining individuals who breach WHS laws

False. Safework NSW

500

What are three things that can happen if you don't follow WHS laws

Fines

Injury

Bad reputation