Professional Writing
What is the purpose of professional writing?
A) To Inform
B)To Mislead
C) To Confuse
D) To Entertain
A) To Inform
This term refers to using descriptions and impressions that are influenced by personal feelings or biases in service notes.
Subjective writing.
This important practice involves summarizing the main points discussed during a session and any follow-up actions required.
Session summary.
This ethical principle requires professionals to keep client information confidential and private.
Confidentiality.
This term describes the ability to understand, respect, and effectively interact with people from diverse backgrounds.
Cultural Competence.
When writing an email or text, how should you begin?
Politely introduce yourself.
When documenting a client’s behavior, this type of statement would be considered subjective: "The client seemed frustrated."
Subjective observation.
When taking service notes, it's essential to protect this to maintain client confidentiality.
Client information.
This principle ensures that clients have the right to make their own decisions regarding their services.
Client autonomy.
This process involves actively seeking to understand and engage with clients' cultural backgrounds to improve service delivery.
Cultural humility.
What should professional writing avoid?
A) Abbreviations
B) Clarity
C) Details
D) Facts
A) Abbreviations
This type of writing often includes personal interpretations, feelings, or assumptions about a client’s behavior.
Subjective writing.
Service notes should include this crucial aspect, which outlines the client's progress and goals.
Client outcomes.
This ethical concept emphasizes the importance of fairness and equity in providing services to clients.
Justice.
Recognizing and valuing diverse perspectives is essential for this aspect of providing effective services.
Inclusive practice.
What describes the practice of using polite language and a respectful tone in professional communication.
Professional etiquette.
Which is an example of objective writing?
A) Andrea was mad.
B) Andrea was in a bad mood all day.
C) Andrea has a bad attitude.
D) Andrea stayed in her room after lunch.
D) Andrea stayed in her room after lunch.
This method of note-taking involves writing down essential details immediately after a client session to ensure accuracy.
Real-time note-taking.
The principle of this requires human services workers to avoid causing harm to clients through their actions or decisions.
Non-maleficence.
An approach that involves adapting services to fit the cultural values and needs of clients is known as this.
Culturally responsive service delivery.
When writing a professional email, this is typically included in the subject line to summarize the content.
The topic of discussion.
An example of this type of statement in service notes could be, "The client smiled and made eye contact during the session."
Objective statement.
True or false. You will be fired if you do not write your shift/progress notes correctly.
False.
In human services, this term refers to the obligation to act in the best interest of the client.
Beneficence.
This approach involves adapting communication styles to align with the cultural norms of clients, promoting better understanding.
Culturally sensitive communication.