Ethics & Professionalism
What is the term for keeping client information private and protected?
What is Confidentiality?
What is the main goal of a human services professional?
To support individuals in reaching their full potential
What does the term "culture" mean?
A shared set of beliefs, values, customs, and behaviors within a group
Why is self-awareness important in human services?
It helps prevent bias and improves client relationships
What is the first phase of helping a client?
Engagement or building rapport
What is the professional code of conduct that guides ethical decisions?
Who does a human services worker advocate for?
What are examples of cultural differences that might affect communication?
Eye contact, personal space, or tone of voice
What is one-way professionals can develop self-awareness
Through supervision, reflection, or journaling
What should a worker do before setting goals with a client?
Conduct an assessment
What is the term for maintaining a clear separation between your professional role and personal life
?
Professional Boundaries
What is the term for connecting clients with community resources?
What is a referral?
What does the term cultural humility mean?
Recognizing one's own biases and committing to lifelong learning about others?
What does the term "reflective practice" mean?
Regularly thinking about experiences to improve future performance
What are examples of helping skills?
Effective listening (nonverbal and verbal communication), active listening, and responding appropriately
What should a professional do when they disagree with a client's choice but the client is not in danger?
Respect the client's autonomy
What type of plan outlines goals and steps to help a client improve their situation?
What is a service plan/treatment plan?
What is one risk of cultural insensitivity in service delivery?
Clients may feel misunderstood and/or avoid seeking help
What is the term when a professional experiences emotional exhaustion or reduced empathy?
Professional burnout
What is an example of an intervention?
Providing counseling, resources, or referrals
What is "competence" in the context of professional ethics?
Having the necessary knowledge, skills, and training to provide effective services
What three categories of roles are human service professionals found in?
Providing direct service, administrative work, and working within a community
What does the term intersectionality refer to?
How multiple social identities (race, gender, class) interact to shape ones experience
What is "lifelong learning" in the context of professional development?
Continously seeking education and skills improvement throughout one's career
What is the final stage of the helping process?
Termination or closure