Staffing Concepts
This process involves identifying and attracting qualified individuals
Include age, gender, and place of residence
What are demographic descriptors?
A set of activities carried out on a continuing basis
What is a program?
Equipment are an example of a this type of service in a fitness club
What is a primary service?
For the goals model to be effective, goals must meet these two conditions.
What are identifiable and measurable?
What is a job description?
Include nationality, religion, and language
Evaluating the performance of an organization as a whole is referred to as this
What is organizational effectiveness?
Reliability, Assurance, Tangibles, Empathy, Responsiveness are five factors in this model of service quality
What is the SERVQUAL model of service quality?
Primary beneficiaries are likely to be these of an organization
What are the owners?
Critical elements, including job identification, job summary, human characteristics, and working conditions illustrate this
What is a job analysis?
Include social, economic, and educational background
What are status descriptors?
Evaluating the performance of an individual employee is referred to as this
What is a performance appraisal?
Interaction quality is a dimension of service quality in this type of program
What is campus recreation?
Coaching, leading by example, participative decision making, and information are all dimensions of this type of leadership.
What is empowerment leadership?
The goal of this staffing concept is to ensure that a person shares the values and norms of the organization and its goals and objectives.
What is a person-organization fit?
A type of organization that tends to emphasize one way and one approach to doing things?
What is a monocultural organization?
A recreation department maintaining the tennis courts for the use of its community is an example of this type of program
What is a service?
Excellence, value, conformance to specifications, meeting or exceeding customers’ expectations are these
What are the four standards of quality?
Managers operating under this option for handling diversity are attempting to minimize diversity in the workplace.
What is suppress?
The goal of this staffing concept is to ensure that a person in a job has the right skills to effectively perform that job.
What is person-task fit?
Organizations that are changing to accommodate the increasing diversity in the workforce and customer base?
What are transitional organizations?
Personnel involved in the program is one element of this
What is a program profile?
This is when the product meets quality requirements.
What is quality as a conformance to specifications?
Managers operating under this option for handling diversity are attempting to conform to diversity issues.
What is assimilate?