HSI TOOLS
Polaris
Polaris
100
ICOMS
What is one of the idems needed in the Daily tools?
100
CPE CM CMTS MAN
What are fields in Polaris?
100
QoS Up Max QoS Down Max
What is the maximum speeds the customer can receive?
200
Item in daily tools
What is (Polaris, Knowledge Center, CHiSi Tools, Knowledge Base, Mail Tools, Notebook, HSI Tools (must use before calling escalations)
200
How the signal is working Sending and Receiving Rx - receive Tx - Sending Modem SNR (Signal to noise Ratio)
What is in the CM Field (Cable Modem Field)?
200
f5 Space bar
What is refresh screen?
300
Mail Tool
What is what checks the status of the webmail account? (or log-in)
300
Shows the history of the modem shows the "slow speeds" shows when the modem was last rebooted
What is the CM Log?
300
where you find out what is happening on the street.
What is the CPE field in Polaris?
400
CF, CS, WO, CC screens
What is preliminary scns before doing any work on any account.
400
Remove an occurance and then assigning that occurance again
What is reprovisioning?
400
Press CM IP
What is pinging the equipment?
500
Trouble Shooting Tips, and a source page for agent tools & trackers
What is the Portal Page?
500
Tests speed of HSI
What is speakeasy.net?
500
MAN shows
What is the e-mail working?
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