Total number of devices that need to show a connection to internet or wifi to know Charter services are working
ONE device
300
What is the acceptable speed threshold for 100mbps?
70mbps download and 3.5 mbps upload
300
This IP address never changes
Static IP
300
Devices that can cause wireless interference
Baby monitors, microwaves, Bluetooth devices, neighbors wifi networks etc.
300
Your customer is unable to login after CPNI and researching the username you notice the information is attached to the customers old account.
Email Transfer
400
This will appear for a customer within 7 days of activation and can stop a customer from enjoying internet services if they disregard the notice or disagree
Spectrum Terms & Conditions
400
The only device that will calculate an accurate speedtest
PC
400
This device can have multiple Ethernet ports
Router
400
What are the options for Wi-Fi installation?
self install and professional install
400
This tool allows agents and customers to both see any issues with a customer email with the customer's permission
Go To Assist
500
This type of connection is needed for customers who own only mobile devices
Wireless Internet
500
This is the activation fee for every customer that chooses to upgrade to Ultra speeds within their packaging
$49.99 activation fee
500
A modem's DOCSIS can be found here
*Daily Double*
DRUM
500
The amount a customer pays for Spectrum Wi-Fi when they have Ultra internet speeds
Free
500
What is the incoming/outgoing server for any mobile email client?