Tools
You should set up one of these in RingCentral any time you'll be away for more than one work day.
What is an Out of Office Auto-Reply?
You should track data and findings throughout each quarter because you will make one of these at the beginning of the next one.
What is a QBR (Quarterly Business Review)?
They are essential to document a vehicle’s interior and exterior condition and help Turo support hosts in case of disputes/claims.
What are trip photos?
This is roughly how many dollars a day Power Hosts must earn to maintain their status?
What is $100?
This tool allows Power Hosts to see how their vehicles are performing compared to others in their market.
What is the Host Business Insights dashboard?
This section of CRM Analytics gives us crucial data about popular vehicles and seasonality in a certain area.
What is Market?
This feature allows hosts to save time and boost earnings by remotely managing trips using existing connected car software through the Turo app.
What is Turo Go?
This is the email address for Power Hosts to reach their dedicated support team.
What is powerhostsupport@turo.com?
We can escalate issues regarding Trust & Safety concerns for our hosts in this Slack channel.
What is #tns-support?
If a host has concerns about their vehicle(s) not showing in Search, we will often first focus on these two points that speak to their performance.
What are Earnings and Utilization?
This policy encourages hosts to be mindful of parking and other restrictions in their neighborhood.
What is the Good Neighbor Policy?
This is the North Star metric for the entire Host Success department
What is GBV?