Law
Accounting/Budgeting
Sales & Marketing
Human Resources
Ethics/Leadership
100
Federal and state laws
What are statutes?
100
this budget contains the summary of the financial information of the entire hotel.
What is the consolidated budget?
100
Rooms reserved exclusively for members of a specific group.
What is a block?
100
EEOC
What is equal employment opportunity commission?
100
Concerned with character, or right and wrong, or goodness and badness
What are morals?
200
Local laws
What are ordinances?
200
An account established to collect money to be used at a later date
What is a reserve or escrow account?
200
Activities directly related to a client’s purchase (booking) of hotel rooms or services
What is sales?
200
unwelcome sexual conduct in the workplace
What is sexual harassment?
200
Figurehead, Leader, Liason
What is the interpersonal role of a leader?
300
Most suits against hotels
What is a civil suit?
300
The budget established to guide a new business as it prepares to open for business.
What is the pre-opening budget?
300
Activities directly related to increasing a potential guest’s awareness of a hotel.
What is marketing?
300
KSA
What is knowledge, skills and abilities?
300
3 traditional management styles
What is autocratic, bureaucratic and democratic?
400
this suit requires intent on the part of the defendant
What is a criminal suit?
400
the formal budget that identifies the need for replacing long-term assets of the business, for renovating the business, and for expanding the business
What is the capital budget?
400
Making telephone contact with or an in person sales visit to, a potential client without having previously set an appointment to do so.
What is a cold call?
400
A pervasive human resources problem in the hospitality industry
What is turnover?
400
the science of morals
What is ethics?
500
statutes that allow an injured person to sue the establishment that unlawfully served alcohol to an individual
What are dram shop laws?
500
The person responsible for leading a hotel’s marketing efforts.
Who is the Director of Marketing?
500
a relatively new responsibility for human resources professionals
What is training?
500
purpose, pride, patience, persistance, perspective
What are the 5 P's of ethical management?
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