HS
PRS
SOP
Resources
CW life
team tunes
100
Timeframe for CM contacting sponsor and scheduling the HS
2 days/ 48 hours
100
What document must be signed at your 14 day in person visit?
Client Rights
100
A case note must be complete within...
48 hours
100
List the National helpline number
211
100
What is the most common drink or snack offered during a home visit?
personal response
100
This teammate’s favorite song sounds like an annoying ex who wants you back 6 Months Later.
Shelby !
200
Timeframe for the ADP to upload the HS report to UC portal.
10 calendar days
200
How soon must you report and submit an NOC?
within 24 hours
200
Briefly describe the 3 levels of PRS services.
Level 1: virtual, community referrals, 30 days
Level 2: legally mandated, comprehensive initial assessment, 6 months
Level 3: TVPRA, intensive in home engagements, clinicians,
200
Refer a client in need of emergency shelter tonight.
verify answer online
200
What is the longest you've waited for a client to show up before giving up?
personal response!
200
This team members summer song clearly has multiple love interests and one nosey aunt que le pregunto!
Luis !
300
(At least) 3 documents to review before completing HS
Initial Intake Assessment, UC Assessment, Sponsor Assessment, Background Check Results, Release Request, Child Legal Events, Medical/ Mental Health Documents
300
PRS prioritization: describe a tender aged minor
Age 0-12, who receive legally mandated PRS
300
Guide your client through a change of address. What is the deadline for submitting COA?
Locate the EOIR-33 online or papercopy. Ensure they have: A#, new address, old address, & assigned immigration courts. Must be filled out & signed by client. Deadline: 5 days.
300
Your client is showing signs of suicidal ideation. Name two crisis response services you'd contact
988 or local mental health clinic
300
What is the most delusional thing you tell yourself while you have a full case load?
personal response
300
Which teammate listens to this poetic masterpiece while staring dramatically out of windows and feeling all the existential feels?
Laken !
400
Identify the purpose of a home study.
To assess the potential sponsor’s ability to meet the UC's needs, educate and prepares the sponsor for the UC’s release, verify information provided to shelter, CM report & recommendation
400
Service areas listed on S-22 file.
Placement Stability, Immigration Proceedings, Guardianship, Legal Services, Education, Medical, Mental Health, Family Stabilization, Substance Abuse, TVAP & Other
400
List at least 3 reasons why a safety plan would be created.
Abandonment/neglect by primary caregiver | Death of parent | Family separation | Fear of return to home country | Gang involvement | Mental health needs | Minimal or no prior relationship with sponsor | Physically and/or sexually abused in home country/US | Runaway | Substance Abuse | Suicidal/self-harming behaviors | Trauma | Victim of trafficking | Witness or victim of domestic abuse
400
A sponsor runs out of food and asks for your help—what local resource do you send her? Name a specific example, not just "food bank"
Will verify response online.
400
What is something clients think you can do but you 100% cannot?
personal response!
400
This teammate does NOT need workplace tea, they’ve already heard it through the grapevine, processed it, and filed the case note.
Nancy !
500
The sponsor asks, "Will the minor be released to me after this HS?" What do you respond?
Inform them that unfortunately, you do not have that information as the final decision lies with ORR. Refer them to their Shelter CM who may better be able to answer their question.
500
Describe the procedures to be followed if sponsor is non responsive to CM. (ongoing case)
at least 3 phone attempts. Prepare sealed letter requesting a call back. Unannounced visit during non regular hours. visit must be complete within a week of the last contact attempt.
500
List the components of a safety plan.
Warning signs. Coping Strategies. Distractions. People/ Network/ Professionals. Actions. "One thing that is worth living for"
500
Name a low cost health center in your area.
will verify answer online
500
What is the sound you make when a client calls one minute before clocking out?
personal answer
500
This teammate’s song reminds us all that even after 12 missed calls, 4 no-shows, and one coffee spill—it’s still a beautiful day.
Gianna !