Unit 1
Which segment of the hospitality industry focuses on planning different types of trips?
Tourism
Which economic indicators suggests that a country is likely to experience an overall increase in domestic travel and tourism?
Consumer spending increases.
Which type of marketing involves booking a tour on a website?
Interactive
What is an important aspect of handling a hotel guest’s complaint?
Problem solving
What is a primary reason why hospitality facilities develop emergency response procedures?
To help lessen panic and reduce the risk of damage or injury during an emergency situation
Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?
To serve the hotel guests
What is the typical result when a destination’s hospitality and tourism businesses continuously attract visitors?
The local economy thrives.
How is an amusement park positioning a new roller coaster ride when it focuses on the ride’s physical characteristics?
Attributes
Which is a convenience service that a motel might provide its guests to expedite the morning departure process?
Self-checkout kiosks
What security measure do cruise ships provide guests that enable them to store their valuable items?
Safe deposit box
How can a travel agent make a positive impression on clients?
Maintain a professional appearance
Which is a factor that influences demand in the travel and tourism industry?
Economic conditions
What is an important component of a hospitality business’s positioning strategy?
Unique selling proposition
What do all hospitality employees need to possess to handle customers’ complaints effectively?
Active listening skills
How can restaurant employees be helpful during a robbery?
Be observant
Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?
Food and beverage
Tami is coordinating for a concert of about 30,000 attendees. She is also coordinating with local hotels. Which activity is she addressing?
The demand for hotel rooms increases.
Which type of printed materials do travel agents often use as a sales tool when selling vacation packages to clients?
Promotional brochures
Why do hospitality employees need to be able to relate to different types of people?
To provide good customer service
Which type of employees do coastal destinations hire to keep residents and visitors safe while they are on the beach and in the water?
Life guards
Which type of tourist is interested in visiting attractions such as the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?
Sports fans
A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. Which type of schedule are Janna and Michael working?
Cyclical
A hotel reservationist says, “Mrs. Thompson, there are only two oceanfront suites left at the Ocean Sands Hotel, so you may want to book your trip as soon as possible.” Which type of sales close is the hotel reservationist using?
Standing Room Only
What should a tour guide do when handling the complaint of an angry tourist?
Remain calm
If Dana is a tour bus operator, what does Dana need in order to perform her job legally?
Driver’s license