UC - Health Care Today
Medical Staff / Nursing Department
Communications
Communications 2
Workplace Behaviour
100

Define Clinical Task

Tasks performed at the bedside or in direct contact with the patient (direct patient care)

100

Define Chronic

Long-lasting; describes illness or medical condition that lasts over a long period and sometimes causes a long-term change in the body.

100

Define Sterotype

The assumption that all members of a culture or ethnic group act in the same way.

100

Define Aggressive 

A behavioral style in which a person attempts to be the dominant force in an interaction.

100

Define Accountability

Taking responsibility for one's actions; being answerable to someone for something one has done

200

Define Non Clinical Task

Tasks performed away from the bedside (indirect patient care)

200

Define Triage

Nursing interventions. Classification defined as establishing priorities of patient care, usually according to a three-level model; emergent, urgent and non-urgent.

200

Define Assertive 

A behavioral style in which a person stands up for his or her own feelings without violating the right and feelings of others.

200

Define Culturally Sensitive Care 

Care that involves understanding and being sensitive to a patient's cultural background. Also called cultural competence.

200

Define Confidentiality

The legally protected right afforded to all patients of having personal and medical information (written or spoken) be protected

300

Define Policies and Procedures 

Information such as guidelines for practice and hospital regulations found online or in a manual.

300

Define Holistic Nursing Care

A modern nursing practice that expresses the philosophy of total patient care that considers the physical, emotional, social, economic, and spiritual needs of the patient.

300

Provisional Diagnosis

What the physician suspects is wrong with the patient, based on presenting symptoms.

300

Define Manipulation 

Attempts at influencing or controlling others' actions or behaviors to one's own advantage.

300

Define Ethics

A system of moral principles (beliefs) that determine how we make judgments in regard to right and wrong

400

Define Hospice Care

Supportive care for terminally ill patients and their families

400

Define Homeopathy

A natural form of medicine that trats the whole person with natural medicines.

400

Define Empathy

The ability to understand and to experience other people's feelings, or the ability to put oneself "into their shoes"

400

Define Fogging

Assertive skill in which a person responds to a criticism by making noncommittal statements that cannot be argued against.

400

Define Workplace Behavior 

A pattern of actions and interactions of an individual that directly or indirectly affects his or her effectiveness while at work; the attitude and amount of enthusiasm that one brings to the job

500

 Define Long-term Care

A variety of services, often provided in nonhospital settings that help meet both the medical and nonmedical needs of people with a chronic illness or disability who cannot care for themselves for long periods of time.

500

Define Intensivist 

Specializes in the care of the care of critically ill patients, usually in an intesive care unit.

500

Define Ethnocentrism 

The inability to accept other cultures, or an assumption of cultural superiority.

500

Define Passive Aggressive

A type of aggressive behavior characterized by an indirect expression of negative feelings, resentment, and aggression in an unassertive way.

500

Define Hostile Work Environment

A threatening or sexually oriented atmosphere of pattern of behavior that is determined to be a form of harassment

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