The World of Hospitality
The spirit of hospitality is a .....
What is a Mindset?
What type of hotel is defined by the level of service it provides, not necessarily its size, and generally will have a 4 or 5 star rating?
What is luxury?
Who supports the general manager and the front-of-the-house manager?
What is an assistant manager?
What is the term for the benefit businesses like travel and entertainment receive from meetings and events?
What is direct impact?
What communication style is best suited for countries that appreciate diplomacy?
What is straightfoward?
What department is often known as the “heart of their house” and is the largest department?
What is Housekeeping?
Management and staff use this to better understand the hotel’s strengths and weaknesses.
What is internal surveys?
What is an example of a feeder program for recruiting employees?
What is vocational?
The Detroit Auto Show is an example of which type event?
What is a consumer show?
What type of standard operating procedure ensures consistency across all hotels or restaurants or theme parks and covers everything from what items go in the guest room still have complete specific reports?
What is SOPs (standard operating procedures)?
The largest percent of travel worldwide is for...
What is leisure?
What professional firm should a first time traveler needing recommendations consult?
Travel agent or advisor
A business can have consistent menu items, profits, and costs by using a
What is standardized recipe?
What is the responsibility of the front desk agent?
What is assisting guests throughout various stages throuhg the guest experience?
The commitment by top management to invest in employee education on an ongoing basis is called what?
What is training?
If a guest spends $100 on a hotel room, $150 to $200 in increased spending could be a result. This calculation of additional benefits is the concept of...
What is the multiplier effect ?
When booking a room, reservations are made through the
What is property management system (PMS)?
A menu item that is high in profit but low in popularity is known as a …
What is a puzzle?
What seating style is ideal for lectures where guests take notes?
What is classroom style?
Providing an overview of the major components of a business is the objective of a
What is business plan?
A group of investors arrives in town for a conference. Some common elements that they will need are transportation, lodging, and meals for three days. These are an example of hospitality and tourism...
What is interdependencies?
What is an area where key access control can further enhance guest safety?
What is the elevator?
What is the term for an operation's policies and procedures for handling cash and credit payments?
What is cash control?
When developing an event schedule, which order should be used?
What is chronological?
The brand guests think of when a product is mentioned is referred to as share of
What is share of mind?