The World of Hospitality
What is a business with a proven system of operation that owners buy into?
What are franchises?
Who is responsible for issuing guestroom keys to guests?
What is front desk agent?
What is the term for the amount of money spent to pay employees?
What is labor cost?
What term describes someone who has a special interest in the organization or event?
What is a stakeholder?
Providing an overview of the major components of a business is the objective of a
Integration and advances in technology should make the industry
What is more efficient and increase productivity?
Which key performance indicator (KPI) measures how successful a hotel is in attracting and selling rooms to guests?
What is occupancy percentage (Occ)?
What is the term for the number of restaurant guests served in a given period?
What is cover?
What is the goal of banquets and catering in a hospitality organization?
What is revenue generation?
The brand guests think of when a product is mentioned is referred to as share of
What is share of mind?
What approach may involve a step back in a company to see different perspectives in an organization?
What is career lattice?
In hotel accounting, the revenue per available room (RevPAR) is calculated by multiplying the occupancy percentage by what?
What is average daily rate?
What enables managers to achieve proper staffing levels and schedule a mix of labor with the right skills?
What is forecast?
Which banquet position is in charge of cleaning and maintaining wares and equipment?
What is banquet setup?
Providing a strategic link between the community and the organization that in turn further promotes the brand is known as
What is public relations?
Why is empathy an important component for leaders in the industry?
What is to consider the feelings of others?
What is one of the guestroom attendant's duties?
What is cleaning the bathroom?
What is left after subtracting the amount spent from the amount earned?
What is profit?
What is the term for the quantity a banquet kitchen prepares to cover guest count, variation, and spillage?
What is planned overage?
Using key words and descriptions in a website’s coding is an important component of
Published reports or reports conducted by someone else are examples of what type of research?
What is secondary?
What does PPE stand for?
What is personal protection equipment?
What is the term that describes the transfer of pathogens from one surface to another?
What is cross-contamination?
What travel administration agency manages airport security checkpoints?
What is TSA (Transportation Security Administration)?
Zip code, population density, and climate are examples of which type of market segmentation?
What is geographic?