CIC Basics
What happens automatically after a candidate completes all required consent fields?
RPA certifies the consent and the background begins.
Where do you open the PreCheck consent form in GHR?
The Overview tab.
If a note says New Grad but box isn't marked, what do you update?
Workflow Exceptions.
When does HROC process the drug screen?
When DS package & collection site auto-populate.
If candidate lacks requirements, what button is clicked?
Escalate to HR.
If information is missing, what is triggered?
A manual review case for HUB.
What must you enter when sending back for more information?
Name + Request More Information + detailed instructions.
What does a weight of '1' mean?
Interchangeable qualifications; candidate only needs one listed item.
If DS Monitoring doesn't drop but DS was ordered, what do you do?
Create a DS Monitoring quick case.
What happens when HR denies a mismatch?
All HUB cases close automatically.
What case drops on Day 4 if CIC isn't completed?
A CIC Reminder case.
If SSN/DOB is incorrect, what happens?
A new consent form must be completed; PreCheck cancels the original order.
Do vocational diplomas always satisfy HS/GED?
No, only higher degrees substitute, not vocational diplomas.
When must you manually order a drug test?
When DS is required but not populated.
If certification fails, who creates the quick case?
RPA creates a Certification Error quick case.
What should a HUB rep review to determine New Grad or Relocation exceptions?
Review the candidate card for exception indicators and notes.
What must be done if the Order Information section is incomplete?
Refer to the Manual CIC Invitation DTP to complete the missing Order Info.
How should interchangeable Skills requirements be handled?
Ignore Skills if Credentials/Education satisfy equally weighted requirements.
If DS is needed but no site/package populates, what must be done?
Verify DS Matrix, notify supervisor, and manually order the DS.
What happens after HR approves a Position Qualification mismatch?
A new HR‑Approved case drops and HUB proceeds with certifying the report.
If no evidence shows the candidate ever completed the consent form, what is the next step?
Proceed to 'Candidate Has Never Completed Consent Form' process.
When can enrollment substitute for an education requirement?
When items are weighted the same and enrollment is allowed with a grace period.
When must PreCheck verify a college for nursing education?
When nursing enrollment or graduation is required per qualifications.
How do you confirm DS Monitoring case creation when unsure?
•Check PreCheck report status and Case Management Analytics.
What should RA do if HR denies the requisition change?
Recruiter must create a new CIC; RA closes related cases using required resolution notes.