VSC
Rental reimbursement is $___ per day.
$50 per day
Gap contracts will cover up to ___% of MSRP/NADA.
150% of MSRP/NADA.
True or False: The contract will cover aftermarket wheels.
False
Pre-Owned vehicle eligibility
under 7 years up 75,000 miles
What is the standard deductible for this contract?
$250
True or False: Commercial Usage, Rideshare, Lift kit, Mobility, and Snow plow need to be selected when rating a VSC.
False.
True or False: The contract will cover late or missed payments in their claim.
False.
True or False: Towing, lock-out assistance, and battery assistance are included in the contract as an additional benefit?
True
What is the eligibility for new vehicles
Under one model year up to 5,000 miles
How many rental days come with this contract?
Two, $50 per day
What are the current eligibility rules in terms of years/mileage?
15 years/200,000 miles
What is the longest term(months) a GAP contract will extend?
96 months.
What is the minimum tread depth needed to start a claim on a tire repair/replacement?
3/32
Contract will cover rips up to __ inches in length and punctures up to 1/4".
Six
Excluding rental coverage, what other benefits come with this certification to the customer? (Name two)
Trip interruption and roadside assistance.
Emergency roadside assistance and towing is $____ per occurrence.
$125 per occurrence.
What is the max amount financed the contract will cover?
$125,000
Contract will cover dents up to __ inches and windshield repairs up to __ inches.
4 inches, 6 inches
True or False: This contract is able to be transferred.
True.
Customers within ___ miles of ANY Kelley location will be directed back to the group.
50 miles
What are the minimum requirements a repair facility must have for authorization to complete the repair on today's contracts?
Must be able to warrant their work for 12 months/ 12,000 miles.
Name four of the eight items needed in order to complete a GAP claim.
Police report, lender letter, payment history, insurance settlement, insured's declaration page, retail contract, GAP contract, window sticker or vehicle invoice.
The contract covers up to $____ for cosmetic repair per occurrence.
$150
What are three exterior factors the contract will protect the paint from?
Acid rain, tree sap, insects, UV rays, de-icing agents, loss of gloss, industrial fallout, etc.
This contract is valid in the continental US and _____.
Canada.