The use of process or design features to prevent errors or their negative impact
What is Mistake Proofing?
100
Another name for the future state process
What is the To-Be process?
100
Popular tool for graphically depicting cause and effect analysis
What is a Fishbone Diagram?
100
Performance metric tool used to ascertain whether all is well with process or whether some action is necessary
What is a Dashboard?
200
The type of chart that will indicate whether variation is due to special or common causes
What is a Control Chart?
200
A tool used to graphically represent the movement of a person or object
What is a Spaghetti Diagram?
200
Considers the factors that are most important, assigns weights and scores to these factors and uses the output to choose the solution with the highest value
What is a Decision Matrix?
200
Also known as a claim or assumption
What is a Hypothesis?
200
Measures the amount of product (output) required by the customers over a continuous period of time
What is Takt Rate?
300
Term used to indicate when the output of a process is predictable
What is In Control?
300
A set of established procedures/processes used to promote consistent and accurate execution of work
What is Standard Work?
300
The two phases of solution implementation
What is Pilot and Full-Scale Implementation?
300
The set of analyzation tools considered by many to be the most fundamental of all quality control tools
What are the 7 Basic Tools?
300
A risk mitigation technique used to look for all ways in which a product or service can fail
What is Failure Modes and Effects Analysis (FMEA)?
400
A technique used when it is impractical to measure the entire population
What is Sampling?
400
A method by which you evenly distribute the work elements within a process to meet Takt time
What is Work Load Balancing?
400
A detailed plan that includes: Work plan, Execution phase activities, Post-Pilot Review, Stakeholder Analysis and Communications Plan
What is the Pilot Plan?
400
Type of graph used to show relationship between independent (x) and dependent (y) variables
What is a Scatter Plot?
400
Refers to the average distance the various outcomes are from the mean
What is Standard Deviation?
500
The two categories of data used to plot control charts
What is Continuous data and Proportions/Count data?
500
The sequencing of value-creating activities resulting in seamless rhythm with minimal delays
What is Flow?
500
Compares solutions on two dimensions and is used as a preliminary analysis, intended to retain a few solutions for further quantitative analysis
What is a Impact/Effort Matrix?
500
The statistical probability that a given parameter falls within a given range
What is a Confidence Interval?
500
A set of activites that involve collecting data on the performance of the improved processes and developing reporting mechanisms for analyzing this data regularly