Sales Process
Earning referrals is typically done during what step of the sales process?
The Lasting impression
Current targeted customers can upgrade and get how much off a new Samsung Galaxy S10 or S20 (any model). As long as they meet the requirements...
$200
SMB is an acronym for what?
Small Medium Business
What does D.O. stand for?
Dynamic Organization
I've been known to make crow noises in the store, drink beer, and hunt.
Mike Ludovissy
This step of the sales process is when you "get to know your customer"
Middle impression
If a customer added a line of service with a BYOD phone, how much is the credit they received per month?
$10
If you had an SMB customer asking about potential special bid, or discounts on products, who would you reach out to? *Hint - its not Katelyn Wilkin
Jeremy Test
The D.O. is made up of what?
Values and behaviors
I have 15 cars in my fleet
Vicki Steffens
Name one way how you would "demonstrate to educate" a product or service for a customer.
The switch and get a free Galaxy S20 5G promotion started on 02/21, but when does it end?
April 8th
This device should be positioned as a way to keep SMB customers connected in case their internet "fails"
Pep Link - Internet fail over
"Our customers are emotionally connected to our company and want to help us succeed and grow because every experience they have is ideal." What core value is this directly related to?
Customer advocacy
I own a 1969 Hurst Oldsmobile 442
Randy Chesterman
Solving problems and satisfying needs is typically done during what step of the sales process?
The middle impression
Free Moto G7 for pre paid customers, with a $60 pre paid card starts on 03/24. What plan is required for this promotion?
The New Unlimited + pre paid plan, or $65/mo. plan
What cloud based phone system specifically designed for SMB customers, allows you to gain flexibility in your business communication with
your already existing 4G, LTE, or WiFi connection.
Take your desktop phone features on the road for even greater efficiencies and functionality.
Crexendo
There are four core values that shape the way we do business and produce behaviors. Name these four core values.
Superior results, Leadership excellence, Customer Advocacy, & Associate Passion
I used to sell books, door to door, in California
Harley Michels
There are 12 steps in the sales process. Name at least 6.
Greet w/ enthusiasm, discover reason for connection, create confidence
Engage in dialogue, solve problems/satisfy needs, demonstrate to educate, make a recommendation, ask for the sale, sell throughout the interaction
Earn referrals, create the opportunity for follow up, provide a genuine thank you
If a customer didn't have a phone to trade in, the switch and get 50% off select phones is a great option. When does this offer end?
March 31
What does the acronym "IOT" stand for?
Internet of Things
There are 7 total values in US Cellular's D.O. model. Name 5 of the 7.
Customer focus, ethics, pride, empowerment, diversity, respect, winning
Ive been inside a Federal super max penitentiary.
Jeremy Test