Product Knowledge
This product allows you to file multiple claims up to $10,000 in reimbursement.
Identity theft protection
The first thing you do when a member approaches you to open a new membership.
-Warm greeting and first impression
-Uncover reason for coming in
-Using the members name
Im tired of the money in my savings only earning .01%
Multiple responses; AWA referral, CDs, Premium savings, Index money market
Where is our meeting spot in the event of an emergency?
CVS
I'll never retire.
Do you currently have a retirement portfolio?
Do you have a wealth advisor that can help you plan?
This share has a capped amount you can deposit each year.
HSA and IRAs
A member requests a service you can not do.
Sign member into Coconut, Notify team of needs.
I'm traveling out of the country, But I'm afraid to use my debit card.
Credit Card
What accounts are audited 100%?
All of them
I just got engaged.
Do you currently have a wedding/honeymoon savings?
Have you gone over your monthly income/expenses?
Have you started consolidating separate finances?
Allows OLB access to other people not on the account.
Treasury management
I want to speak to a manager.
Ask questions to uncover needs. Most times they don't actually need one.
What can I do if my job does not offer a 401k?
IRA product
AWA referral
Who oversees the vault?
ABM
I'm not happy with my current bank.
What are you looking for in a financial institution?
Did you know we have a direct deposit campaign for new checking accounts?
Did you know Achieva offers everything a bank does?
HELOAN & HELOC
A member pays $6 each month to get a cashiers check for rent.
Offer ACP. $5 a month is $1 cheaper with multiple extra benefits.
I need a $100,000 cashier's check to take to another bank, They have a higher interest rate.
2 items you need before allowing an Auditor into the branch.
Photo ID & Audit letter
I just won a large law suit.
Do you have a financial plan of what to do with the money?
Do you currently have a wealth advisor to help manage your portfolio?
This is how we refer members to other departments.
Sugar
You notice a member is in the negative every time they come in.
Offer our CFC services.
I send 3 wires a month, Why are they so expensive?
Treasury Management
Where can you find the Whistle Blower hotline Number.
The Hub & the break room
I want to close my account.
What make you want to leave Achieva?
Are you opening a new account elsewhere?
Did you know Achieva offers co-op banking?